Business Intelligence

Urban Network’s commitment to service excellence is demonstrated by the tools we use to operate and manage our business. At the core of our operations is a Business Intelligence Management platform delivered by Autotask. It is a purpose built, cloud based, integrated solution that enables efficiency, accountability and provides access to the metrics that help drive intelligent business decisions every day.

Every aspect of the business flows through Autotask, including our Customer Relationship Management (CRM), 24/7 monitoring platform, technical services, human resourcing (HR), billing and reporting. This integration provides real-time service delivery intelligence to our teams and allows a 360⁰ view of each client. It is the perfect tool that enables Urban Network to constantly deliver the high standard of service our clients expect from us.

Perry-Ashby

“Autotask is at the cornerstone of our business, since implementing the solution back in 2011 it has allowed us to identify any gaps in how we manage and measure the business. It has proved invaluable in ensuring we are providing an exceptional level of service to our clients, and allows us to provide detailed insights into their own business process, ultimately enabling a strong strategic vision for the future.”

Perry Ashby, CEO

Looking for more details about a specific service?

Urban Network have helped hundreds of businesses across the UK empowering them to make the most of their IT.

We have a complete and thorough portfolio of solutions to enable your business to make better use of the advantages technology brings to the table. Whether your requirement is for a specific product, or you are just looking to find out a bit more about what we can do, using the menu here you can request more details about any of our services.

All we need are some details to find out a little about you, and we will be in touch.

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Proud to be partnered with global IT leaders

Long standing partnerships with leading technology leaders mean we can deliver the very best solutions to you

Partners Apple HP IBM Microsoft VMWare
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Partners Adobe Amazon APC Azure BT
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Partners Cisco Meraki Citrix Cyber Essentials Datto Dell
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Partners eFolder Exponential-e Fujitsu Juniper
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Partners KCOM Lenovo NetApp Netgear
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Partners Office365 OpenDNS Purple Samsung Sophos
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Partners Storagecraft Symantec Toshiba Ubiquiti
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Don't take our word for it...

5 stars customer reviews testimonial

Testimonial-Quote-leftHaving recently moved our team to London and being relatively tech ignorant I couldn't be happier with the support received from Urban Network. Their tech guys have been great in getting us set up in our new offices, the helpdesk support is 100% responsive. Would recommend them without any reservation!Testimonial-Quote-right

Kaye Bettney

Clients Reviews Testimonials

Testimonial Quote leftWe have been working with Urban Network for 2 years, having opened an additional office. They did a fresh install in the new office and have been upgrading the existing office. Excellent service at all times, highly recommendedTestimonial-Quote-right

Jonathan Weeks

5 stars customer reviews testimonial

Testimonial-Quote-leftGreat customer service, knowledgeable and nothing a problem. Very professional in their approach to dealing with any issues. All the team are very helpful. No complaints in the 15 years I have used them.Testimonial-Quote-right

Chris Bishop

5 stars customer reviews testimonial

Testimonial-Quote-leftWe have always found Urban Network to be very helpful and everybody who works on our account is friendly, professional and efficient.Testimonial-Quote-right

Martin Scaman

5 stars customer reviews testimonial

Testimonial-Quote-leftWe have known Urban Network for ten years and are still with them. That says it all. They provide a great customer service with friendly people.Testimonial-Quote-right

Giles Brady

5 stars customer reviews testimonial

Testimonial-Quote-leftAn outstanding service provider who simply do what they say they will do and get it done on budget and on time. No fuss, no complexity and no excuses.Testimonial-Quote-right

Bryan Lloyd

5 stars customer reviews testimonial

Testimonial-Quote-leftQuick response times and great overall customer service.Testimonial-Quote-right

Jason Obrien

5 stars customer reviews testimonial

Testimonial-Quote-leftStarted working with Urban Network about 5 years ago and have found the level of service and technical knowledge second to none. The company has a personal feel to it rather than being just another client which is welcoming. Would highly recommend to any body considering switching their current provider or looking for a new service.Testimonial-Quote-right

Sunny Mudhar

5 stars customer reviews testimonial

Testimonial-Quote-leftI have worked with Urban Network now for 10 years through my role as Operations Director for Jackson-Stops & Staff. In the crowded and confusing marketplace of IT service providers, they stand out without question for their delivery, efficiency and most importantly their clarity of rationale when delivering solutions across multi sites. I would recommend them without hesitation.Testimonial-Quote-right

David Parris

5 stars customer reviews testimonial

Testimonial-Quote-leftFriendly and knowledgeable staff, always keen to help out and go that extra for clients. Professional in their approach in helping find and implement the best solutions.Testimonial-Quote-right

Arun Patel

5 stars customer reviews testimonial

Testimonial-Quote-leftWe have used Urban Network for a number of years. They have always been helpful and efficient dealing problems straight away - highly recommendedTestimonial-Quote-right

Alison Petrou

5 stars customer reviews testimonial

Testimonial-Quote-leftUrban Network is a professional IT company with wonderful technical personnel, they have been providing service to us for the past 8 years and their response time is very prompt.Testimonial-Quote-right width=

Ejus Arubi

5 stars customer reviews testimonial

Testimonial-Quote-leftUrban Network has been a great help to Mirae Asset UK office for a long time. Thanks for your proactive support all the time.Testimonial-Quote-right

Jake Kim

5 stars customer reviews testimonial

Testimonial-Quote-leftProfessional, no fuss. Were there when they said they would be, no surprise.Testimonial-Quote-right

Jane Wilkinson

5 stars customer reviews testimonial

Testimonial-Quote-leftVery happy with our move to Urban Network. Everyone working with us is very knowledgeable, proactive and helpful, as well as being friendly and polite. After thorough explanation, the well thought out approach to our systems has seen considerable improvement already with minimal disruption to implement. Their response time is excellent. I would certainly recommend them.Testimonial-Quote-right

Justin Murray

5 stars customer reviews testimonial

Testimonial-Quote-leftUrban Network have been absolutely essential to my working day. Any problems I have encountered, they have been swift to address. Can't tell you how many times they have saved the day. Professional and friendly people who don't treat me like a complete idiot. I highly recommend this company.Testimonial-Quote-right

Sue Westbrook

5 stars customer reviews testimonial

Testimonial-Quote-leftUrban Network are the most helpful IT company in London! Nothing is ever too much trouble and they always go above and beyond! I would highly recommend them to anyone outsourcing their IT support.Testimonial-Quote-right

Law Clark

5 stars customer reviews testimonial

Testimonial-Quote-leftIncredibly professional IT support company. Both knowledgeable and super efficient in their service to us. I highly recommend them.Testimonial-Quote-right

Richard Woolgar

5 stars customer reviews testimonial

Testimonial-Quote-leftEach and every time I call, the service is always prompt, friendly, and efficient. Absolutely delighted!!Testimonial-Quote-right

Alan Knights

5 stars customer reviews testimonial

Testimonial-Quote-leftWe have always found Urban Network to be very helpful and everybody who works on our account is friendly, professional and efficient.Testimonial-Quote-right

Martin Scaman

5 stars customer reviews testimonial

Testimonial-Quote-leftGood response and resolution. Handled in a most professional manner.Testimonial-Quote-right

Katie Etheridge