Urban Network’s commitment to service excellence is demonstrated by the
tools we use to operate and manage our business. The core of our operations is a Business Intelligence Management platform delivered by Autotask, It is a purpose built, cloud based integrated solution that enables efficiency, accountability and provides access to the metrics that help drive intelligent business decisions every day.
Every aspect of the business flows through Autotask, including our Customer Relationship Management (CRM), 24/7 monitoring platform, technical services, human resourcing (HR), billing and reporting. This integration provides real-time service delivery intelligence to our teams and allows a 360⁰ view of each client. It is the perfect tool that enables Urban Network to constantly deliver the high standard of service our clients expect from us.