We begin our journey with you by undertaking a very comprehensive process that allows us to understand your business in-depth, how you operate day-to-day, what systems your staff use and what they want from them. This process will identify areas that may need attention and be instrumental in raising the operational maturity of any business that is actively involved.
End-user support is at the core of our business and our service desk is at the front line in delivering a great service to our clients. You will be connected directly to an engineer that will assist you first time whenever possible, we have never employed call handlers to log calls. We measure everything we do and are open in our reporting back to you via weekly snapshot, monthly reports and live dashboards to give you the data when you need it.
You will be assigned a technical lead and an account manager to ensure the lines of communication are always open. Working together we plan an initial 36-month strategic roadmap that aligns technology to support you in achieving your business goals. As a team, we constantly review this via regular account reviews and execute any tasks with complete clarity on the objectives.