General
1. These Conditions of Sale are for business customers only.
2. We do business only under these Conditions of Sale.
3. Goods are subject to availability and may vary from those advertised.
4. You must decide before ordering if the goods are suitable for your needs.
5. Please note that we reserve the right to cancel or refuse orders for items advertised with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order.
Prices and Payment
6. Our advertised prices do not include VAT and delivery. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
7. We accept payment by bank transfer or cheque.
8. Goods bought on credit must be paid for by 14 days from our invoice date. We may share customer credit history information with relevant credit agencies.
9. We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. This applies to all goods we supply to you and to any money owing in respect of any transaction with you.
10. Under the Late Payment of Commercial Debts Regulations 2002, we can exercise our statutory right to charge interest and an administration charge on all invoices overdue.
Delivery
11. We charge for all deliveries. We operate a standard next day delivery service for in-stock items. Standard delivery is for suitable ground floor reception or stores areas. Please notify us in advance if you have any special delivery requirements which may incur an additional charge. Goods can also be collected from our Head Office strictly by arrangement at 10 White’s Row, London E1 7NF with suitable identification
12. If the goods do not arrive or are incomplete, are the wrong goods or are damaged when you open them, you must tell our Customer Services Department within 5 days of receipt or expected delivery – telephone 020 7749 6899.
13. After delivery, you are responsible for protecting the goods against loss or damage.
Cancellation
14. You cannot cancel an order once we have accepted it unless this is agreed in writing by our authorised representative.
Returns
15.
a) In the event that Goods are found to be defective at any time within the first 30 days from delivery then please contact our Customer Services team immediately that you become aware of the defect, ensuring that you have the item’s serial number available to provide to our staff. Different manufacturers have differing policies for dealing with Goods, which are termed ‘dead on arrival’ meaning that the Goods are found to be faulty either on delivery or very shortly afterwards. You will, therefore, be advised by our Customer Services team of the relevant manufacturer’s returns policy. In the event that a manufacturer’s returns policy applies we will not charge you for the collection of the Defective Goods. It is your responsibility to package and secure the Goods prior to collection to prevent damage during their return to us.
b) We shall at our option repair or replace such Defective Goods (or the defective part) and only if a repair or replacement is not possible or would be disproportionate to the price of such Goods we shall at our discretion refund the price of such Defective Goods at the pro-rata contract rate provided that you return the Defective Goods to us with all internal and external parts that were delivered with the Goods.
c) If we arrange for a courier collection of your Goods, this will normally take place between 9.00am and 5.30pm, and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.
d) On receipt by us of the returned Defective Goods, if following the testing process the Defective Goods are found to be in good working order without defect, we will return the Goods to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with replacement Goods before completion of the testing process, you will be liable to pay for these Goods. If, when we examine the Defective Goods, it is evident that the defect has arisen because you have failed to follow Urban Network’s or the manufacturer’s instructions as to the storage, installation, commissioning, use or maintenance of the Goods, or if you have altered the Goods without the written consent of Urban Network then we reserve the right to refuse a repair, replacement or refund.
e) You should note that we adhere to individual manufacturers’ guidelines in respect of acceptable deviation of quality of certain items. Therefore, we reserve the right not to accept Goods considered by you to be defective if the error or fault is within the manufacturer’s accepted manufacturing tolerances. If you have any doubt, please contact our Customer Services. As an example, due to the current manufacturing methods of active matrix display panels, a small percentage of sub-pixel anomalies (i.e. a pixel that is stuck on or off) are accepted by the industry as unavoidable. Accordingly, because the manufacturing yield of perfect active matrix panels is low, displays may have some sub-pixels that are either always on or off. The cost of accepting only theoretically perfect displays would almost double the price of a portable computer using an LCD screen. Please be aware of this before purchasing a TFT screen.
16. If faulty goods are to be returned to us you must obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. The RMA will be valid for 14 days. We will arrange for collection of the Goods, which must be available for collection in their original packaging together with all accessories and manuals. We cannot accept unauthorised returns which do not have an RMA.
17. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of no less than 15% of the purchase price (or £20 whichever is greater) plus a collection charge of £9.95 for this service. Please contact our Customer Services department.
18. If you return goods please ensure that you have backed up your data. We will not be responsible for any data that is lost.
19. Please note we do not accept returns of special purchase items, consumables, opened software unless it is faulty or software licences.
Provision of Services
20.
a) If you purchase Services from us, then we shall use our skill and expertise to carry out the Services to a standard equivalent to that of a competent computer professional, and shall warrant our work as free from defects for a period of 30 days after completion. In particular, we cannot be held responsible for any fault or damage not caused by our services engineers or their contracted agents. In the event of a claim arising relating to the level of skill and judgement applied in the course of providing Services, we reserve at our sole discretion the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Service(s).
b) We accept no liability for equipment installed or configured by us when the equipment has subsequently been altered or configured by persons other than ourselves or our agents. Except as set out here, all other express or implied terms or warranties relating to the Services are excluded to the fullest extent permitted by law.
21. Our Liability
21.1. Subject to clauses 4 and 5, the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
a) Any breach of these Terms;
b) Any use made or resale by you of any of the Goods, or of any product incorporating any of the Goods; and
c) Any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
22. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded.
23. Nothing in these Terms excludes or limits our liability:
a) For death or personal injury caused by our negligence; or
b) For any matter which it would be illegal for us to exclude or attempt to exclude our liability; or
c) For fraud or fraudulent misrepresentation.
24. Subject to clause 22 and clause 23:
a) Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
b) we shall not be liable to you for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
Force Majeure
25.
25.1. We shall not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods or Services if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.
25.2. If we are unable to provide you with your Goods within a reasonable time due to circumstances beyond our control, we shall either agree a new timescale with you for the delivery of the Goods or either of us may decide to terminate the Order in which case we will return any prepayments that you have made in full.
Guarantee and Liability
26. You get the benefit of the manufacturer’s warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and we exclude any warranties express or implied by statute, common law or of any other kind
27. We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.
Errors & Omissions
28.
28.1. We make every effort to ensure that all prices and descriptions quoted are correct and accurate. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that we may already have accepted your Order and/or received payment from you. Our liability in that event will be limited to the return of any money that you have paid in respect of the Order.
28.2. In the case of a manifest error in relation to price, you will be entitled to purchase the Goods or Services by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered. A ‘manifest error’, as the term is used in this clause 28, means, in relation to an incorrect price, a price quoted in error by us which is more than 10% less than the price that would have been quoted had the mistake not been made.
Clearance/2nd User Stock
29. A 2nd User product is deemed to be a product which is offered by the Company on any of its websites at a discounted price compared to its original cost where such products have been previously used or opened, have items missing or have damaged packaging. In addition, some have been repaired. Details of the status of such products are to be found on the relevant website. The company makes no warranty in relation to the accuracy of the status of the relevant 2nd user product as set out in the description. Such products are sold on an ‘as is’ basis with no warranty or guarantee given by the Company other than the remaining manufacturer’s warranty (if applicable).
Gifts
30. We sometimes offer promotional free gifts. Please let us know if you do not want to receive them.
Telephone Calls
31. We sometimes monitor or record telephone calls for training purposes.
General Terms of Business
32.
32.1. You must not transfer any contract made with us under these Terms, as it is personal to you, without written authority from us. This authority will not be refused without good reason.
32.2. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.
32.3. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
32.4. Communications.
a) All communications between the parties about the Contract shall be in writing and delivered by email or by hand or sent by pre-paid first class post or sent by fax to the registered office or such changed address as shall be notified to by the party; or (in any other case) to any address of yours set out in any document which forms part of the Contract or such other address as shall be notified to us by you.
b) Communications shall be deemed to have been received:
i. If sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
ii. If delivered by hand, on the day of delivery; or
iii. If sent by fax on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.
iv. If by email on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.
32.5. No third party shall be allowed to enforce any rights under this contract. We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms.
32.6. You confirm that, in agreeing to accept the Terms, you have not relied on any representation save insofar as the same has expressly been made a part of these Terms and you agree that you shall have no remedy in respect of any representation. Nothing in these Terms shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a part of the Terms.
32.7. These Terms shall be governed by the relevant laws of the United Kingdom and construed in accordance with the relevant laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
32.8. If you have any complaints with the Goods or Services provided by us please contact Customer Services by post or hand delivery addressed to Customer Services Urban Network UK Ltd is at 10 White’s Row, London E1 7NF or by fax to 020 7749 6888 or by e-mail to admin(at)urbannetwork.co.uk.
32.9. Contact information for Urban Network UK Limited is at Coppergate House, 10 White’s Row, London, E1 7NF
32.10. Registered office: Coppergate House, 10 White’s Row London E1 7NF Registered number 04658491. All trademarks acknowledged.
These definitions are in addition to those defined elsewhere in these Terms.
“Account” means a Content storage account created by you or on your behalf within the Cloud Services.
“Administrator” means a Power User you identify as having administrative rights including, without limitation, the permission to add licenses, cancel licenses and define the scope of the Cloud Services.
“Affiliate” means, with respect to a party, any entity which directly or indirectly controls, is controlled by, or is under common control with such party (where “control” means ownership or control, directly or indirectly, of more than 50% of the voting interests of the subject entity).
“Content” means files, materials, data, text, audio, video, images or other content.
“Documentation” means written or online user documentation that describe the functionality, operation, and use of the Cloud Services, and that Urban Network UK Limited provides or makes generally available to customers of the Cloud Services.
“Services” refers, collectively, to the Cloud Services, support for the Cloud Services, and Ancillary Services.
“Cloud Services” refers, collectively, to (i) the cloud storage solution provided by Urban Network UK Limited for the online storage, sharing and processing of Content, (ii) the Software, and (iii) the Documentation.
“Software” means the software used, provided or made available by Urban Network UK Limited for use in connection with the Services. Software includes the Urban Network UK Limited Client Software which is that portion of the Software that is installed on Customer’s local server, desktop, mobile or other devices (for example, mobile apps, desktop apps, and group apps) and enables a Power User to engage Content with the Cloud Services. Software also includes bug fixes, patches, major or minor releases, or any other changes, enhancements, or modifications to the Urban Network UK Limited Client Software that Urban Network UK Limited makes commercially available (“New Releases”).
“User” means an individual you authorise to be a Power User or a Business Partner User.
2.1. Access the the Cloud Services
The Cloud Services are online, subscription-based products made available by Urban Network UK Limited for your use on a non-exclusive basis in accordance with these Terms and all applicable laws. Your use includes allowing Users to transmit, store, share, retrieve, and process Content through the Cloud Services solely through an Account registered to you and in accordance with the orders you place with Urban Network UK Limited. All use of the Cloud Services by you and your Users must be within the Scope of Use (defined below), for the quantity and User type for which you have paid, and solely for the benefit of you or your Affiliates.
2.2. Software Provided for Use with the Cloud Services
Subject to your continued compliance with these Terms, we grant you the non-exclusive, non-transferable, worldwide, personal license to install and use the Urban Network UK Limited Client Software for the sole purpose of accessing the Cloud Services by Users. You acknowledge that, from time to time, we may issue updates to the Software (for example, to address security vulnerabilities, upgrade the protocol, improve usability or performance, and upgrade features). In that event, the version of the Software which is running on your computer will be automatically upgraded and you consent to such automatic upgrading. All updates to the Software will be subject to the terms and conditions of this Agreement.
2.3. Support for the Cloud Services
Urban Network UK Limited will provide support for the Cloud Services as detailed in the description applicable to the level of support selected in the Order from those we make available. Support is subject to these Terms and will be provided during the support period indicated in the Order. Support for the Urban Network UK Limited Client Software includes access to New Releases, if and when available. You may use any New Releases that we provide to you during a valid support term in the same way that you use the Urban Network UK Limited Client Software, and New Releases are included in the definition of Software in that case.
2.4. Updates to the Cloud Services
We reserve the right, in our sole discretion, to change, update, or enhance the Cloud Services as well as support for the Cloud Services at any time including to add functionality or features to, or remove them from, the Cloud Services. We may also suspend the Cloud Services or stop providing the Cloud Services altogether. In that case, support for the Cloud Services may also be suspended or terminated.
2.5. Ancillary Services
Any related services purchased by you will be specified in the Order (“Ancillary Services”). Urban Network UK Limited retains all right, title and interest in and to any materials, deliverables, modifications, derivative works or developments related to any Ancillary Services we provide (“Materials”). Materials provided to you may be used only in connection with the Cloud Services and are subject to the same use restrictions for them.
3.1. Passwords and Account
To obtain access to the Cloud Services, you will be required to obtain an Account with Urban Network UK Limited by completing a registration form and designating a user ID and password. Until you apply for and are approved for an Account, your access to the Cloud Services will be limited to those areas of the Cloud Services, if any, that Urban Network UK Limited makes available to the general public. You agree and represent that all registration information you provide is accurate, complete, and current and that you will update it promptly when that information changes. Urban Network UK Limited may withdraw Account approval at any time in its sole discretion, with or without cause. You are responsible for safeguarding the confidentiality of your user ID and passwords, and for all activities that take place in connection with your Account. Urban Network UK Limited has no liability for any loss or damage arising from any unauthorised use of your Account.
3.2. Notices from Urban Network UK Limited
You acknowledge that once you have registered with us, we may send you communications or data regarding the Cloud Services using electronic means. These may include, but are not limited to (i) notices about your use of the Cloud Services, including any notices concerning violations of use, (ii) updates to the Services, (iii) promotional information and materials regarding Urban Network UK Limited’s products and services, and (iv) information the law requires us to provide. We give you the opportunity to opt-out of receiving certain of these communications from us by following the opt-out instructions provided in the message. However, even if you opt-out, you understand that we may continue to provide you with required information by e-mail at the address you specified when you signed up for the Cloud Services or via access to a website that we identify. Notices we e-mail to you will be deemed given and received when the e-mail is sent. If you don’t agree to receive required notices via e-mail, you must stop using the Cloud Services. If you provide Urban Network UK Limited with legal notices, you must transmit it to us via email to accounts(at)urbannetwork.co.uk, with a duplicate copy sent via registered mail, return receipt requested, to the following address: Urban Network UK Limited Inc., Attn: Legal Department, 10 White’s Row, London E1 7NF. Any such notice, in either case, must specifically reference that it is a notice given under these Terms.
3.3. Notices from You Regarding Unauthorised Use
You agree to notify us promptly in writing when you become aware of any unauthorised use of an Account, the Content or the Cloud Services, including if you suspect there has been any loss, theft or other security breaches of your password or user ID. If there is an unauthorised use by a third party which obtained access to the Services through you or your Users, whether directly or indirectly, you agree to take all steps necessary to terminate the unauthorised use. You also agree to provide Urban Network UK Limited with any cooperation and assistance related to that unauthorised use which we reasonably request.
3.4. Content
a) Urban Network UK Limited does not monitor any Content transmitted or processed through or stored in, the Cloud Services. You agree that you:
b) are responsible for the accuracy and quality of all Content that is transmitted or processed through, or stored in, your Account,
c) will ensure that the Content (including its storage and transmission) complies with these Terms, and applicable laws and regulations;
d) will promptly handle and resolve any notices and claims from a third party claiming that any Content violates that party’s rights, including regarding take-down notices pursuant to the Digital Millennium Copyright Act; and
e) will maintain appropriate security, protection and backup copies of the Content, which may include (A) the use of encryption technology to protect the Content from unauthorised access and (B) routine archiving of the Content. Urban Network UK Limited will have no liability of any kind as a result of any deletion, loss, correction, or destruction of Content or damage to or failure to store or encrypt any Content.
3.5. Use Restrictions
a) You are responsible for Users’ compliance with these Terms and for the quality, accuracy and legality of the Content. You will not, and will ensure that your Users do not:
b) use the Cloud Services in any manner or for any purpose other than as expressly permitted by these Terms including, without limitation, allowing Power Users to use the logins of Business Partner Users,
c) sell, rent, resell, lease, or sublicense the Cloud Services to any third party;
d) modify, tamper with or otherwise create derivative works of the Cloud Services;
e) reverse engineer, disassemble, decompile or attempt to derive source code from the Cloud Services;
f) remove, obscure or alter any proprietary right notice related to the Cloud Services;
g) use the Cloud Services to send unsolicited or unauthorised junk mail, spam, chain letters, pyramid schemes or any other form of duplicative or unsolicited messages;
h) store or transmit Content: (A) containing unlawful, defamatory, threatening, pornographic, abusive, or libelous material, (B) containing any material that encourages conduct that could constitute a criminal offense, or (C) that violates the intellectual property rights or rights to the publicity or privacy of others;
i) use the Cloud Services to store or transmit viruses, worms, time bombs, Trojan horses or other harmful or malicious code, files, scripts, agents or programs;
j) interfere with or disrupt servers or networks connected to the Cloud Services or the access by other Urban Network UK Limited client to the servers or networks, or violate the regulations, policies or procedures of those networks;
k) access or attempt to access Urban Network UK Limited’s other accounts, computer systems or networks not covered by these Terms, through password mining or any other means; or
l) access or use the Cloud Services in a way intended to avoid incurring fees, exceeding usage limits and the like.
3.6. Third Party Services and Content
All transactions using the Cloud Services are between the transacting parties only. The Cloud Services may contain features and functionalities linking or providing you with certain functionality and access to third-party content, including Web sites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole. You acknowledge that Urban Network UK Limited is not responsible for such content or services. We may also provide some content to you as part of the Cloud Services. However, Urban Network UK Limited is neither an agent of any transacting party nor a direct party in any such transaction. Any of those activities and any terms associated with those activities are solely between you and the applicable third-party. Similarly, we are not responsible for any third party content you access with the Cloud Services, and you irrevocably waive any claim against Urban Network UK Limited with respect to such sites and third-party content. Urban Network UK Limited has no liability, obligation or responsibility for any such correspondence, purchase or promotion between Customer and any such third-party. You are solely responsible for making whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any of these third parties and your dealings with any third party related to the Cloud Services, whether online or offline, including the delivery of and payment for goods and services. In the event, you have any problems resulting from your use of a third-party service or suffer data loss or other losses as a result of problems with any of your other service providers or any third-party services, we are not responsible unless the problem was the direct result of our breaches.
Urban Network UK Limited’s ordering documentation or purchase flow (“Order”) will specify your authorized scope of use of the Services, which may include: (a) number and type of Users, (b) storage or capacity of the Cloud Services, or (c) other restrictions or billable units (as applicable, the “Scope of Use”). The term “Order” also includes any renewal of support for the Cloud Services and Ancillary Services as well as additional purchases you may make (for example, to increase or upgrade your Scope of Use of the Cloud Services)
If you purchase through a Reseller, your Scope of Use will be as stated in the Order placed by or through the Reseller for you, and the Reseller is responsible for the accuracy of any such Order. A Reseller is not authorised to make any promises or commitments on Urban Network UK Limited’s behalf, and Urban Network UK Limited is not bound by any obligations to you other than those specified in these Terms.
5.1. Purchases through Resellers
If you purchase Services through a Reseller, you owe payment to the Reseller as agreed between you and the Reseller, and the payment terms described in this Section will not apply to you. You acknowledge, however, that we may terminate your rights to use the Cloud Services and discontinue Services if we do not receive our corresponding payment from the Reseller. Cloud computer, storage, hypervisor, network, and Internet connectivity functions required to virtualise your servers and applications are guaranteed to function 100 percent of the time. We do not guarantee proper functioning of any operating systems and applications you provide to us (as part of your backed up data or otherwise), only the underlying cloud infrastructure services.
5.2. Fees
You agree to pay, using a valid credit card (or other form of payment which we may accept from time to time), the charges and fees (such as recurring monthly or annual fees) set forth on our website (collectively, “Fees”), Taxes (as defined below), and other charges and fees incurred for the Services. You will pay Fees in the currency we quoted for your account (and we reserve the right to change the quoted currency at any time). We will automatically charge your credit card or other accounts at the start of the billing period and at the start of each renewal period. Except as specifically set forth in this Section, the Cloud Services are prepaid for the period selected (monthly, annually or otherwise) and are non-refundable. This includes Accounts that are renewed.
5.3. Fees for Upgrade
If you upgrade or expand consumption of the Cloud Services (for example, to obtain additional storage, User access, features or functionality to the Cloud Services) (collectively referred to as a “Service Upgrade”), additional fees may be due at Urban Network UK Limited’s then-current pricing. If additional fees are due, those fees will be immediately charged to your credit card or other account and will apply for the entire month in which the Service Upgrade occurred. If you have paid for an annual period, Service Upgrades will be coterminous with the affected Cloud Services period.
5.4. Fee Increases
We will notify you in advance, either through a posting on our website or by email to the address you have most recently provided to us if we increase Fees or institute new charges or fees. Any increase in Fees will take effect at the beginning of the next renewal subscription term or support period, as applicable. For example, if you pay monthly, your use of the Cloud Services will be charged at the new price when the Cloud Services are renewed in the month that follows the notice. If you don’t agree to these changes, you must cancel and stop using the Services.
5.5. Invoicing and Payment Terms
You agree to keep all information in your billing account current. You may change your payment method or modify your billing account information at any time by using the means provided on our website. Your notice to us will not affect charges we submit to your billing account before we reasonably could act on your request. In the event that we invoice you, then all fees will be due and payable upon receipt. We reserve the right to charge, and you agree to pay, a late fee on past due amounts. The late fee will be equal to the lesser of 1.5% of the unpaid amount each month or the maximum amount allowed by applicable law. We may use a third party to collect past due amounts. You must pay for all reasonable costs we incur to collect any past due amounts, including reasonable attorneys’ fees and other legal fees and costs. In addition, we may suspend your access to the Cloud Services or cancel the Services if your account is past due.
5.6. Taxes
Fees are exclusive of Taxes and you will pay or reimburse Urban Network UK Limited for all Taxes arising out of these Terms, whether assessed at the time of your purchase or are thereafter determined to have been due. For purposes of these Terms, “Taxes” means any sales, use and other taxes (other than taxes on Urban Network UK Limited’s income), export and import fees, customs duties and similar charges applicable to the transactions contemplated by these Terms that are imposed by any government or other authority. You agree to promptly provide Urban Network UK Limited with legally sufficient tax exemption certificates for each taxing jurisdiction for which you claim exemption.
To cancel the Cloud Services, you must provide us with at least 30 days’ notice and follow the process we specify on our website. If you cancel, the Services will end at the end of your current term or period following the 30 days’ notice. If you fail to cancel as required, we will automatically renew the Cloud Services for the same term (and, in the case of support, at the same support level if that level is still offered by Urban Network UK Limited) and will charge your payment information on file with us commencing on the first day of the renewal term.
7.1. Description of Confidential Information
In connection with each party’s rights and obligations under these Terms, each party (as the “disclosing party”) may disclose to the other party (as the “recipient”) certain of its confidential or proprietary information (“Confidential Information”). In the case of Urban Network UK Limited, the Services, these Terms and any other proprietary or confidential information we provide to you constitute Urban Network UK Limited Confidential Information. In the case of Customer, Content provided, transmitted or processed through, or stored in, the Cloud Services constitutes Customer Confidential Information.
7.2. Protection of Confidential Information
Each party as recipient agrees:
a) to exercise at least the same degree of care to safeguard Confidential Information of the disclosing party as the recipient exercises to safeguard the confidentiality of its own confidential information, but not less than reasonable care;
b) to use the disclosing party’s Confidential Information only in connection with exercising its rights and performing its obligations under these Terms; and
c) to not disclose or disseminate the disclosing party’s Confidential Information to any third party and that the only employees and contractors who will have access to the disclosing party’s Confidential Information will be those with a need to know who have agreed to abide by the obligations set forth in this Section pursuant to a written confidentiality agreement.
7.3. Protection of Content
Urban Network UK Limited maintains appropriate administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of the Content in the Cloud Services. The third-party data centre providers utilised by Urban Network UK Limited in the provision of the Services will maintain at a minimum SSAE 16 audit certification or its equivalent. Except as requested by you in connection with customer support, we will not (i) modify the Content, (ii) disclose the Content except pursuant to the requirements of a governmental agency, by operation of law, to investigate occurrences that may involve violations of system or network security, or as you expressly permit in writing, or (iii) access the Content except to provide the Services or to address other service or technical problems.
7.4. Exceptions to Confidentiality
Information will not be deemed Confidential Information of either of us under these Terms if such information: (i) is or becomes rightfully known to the recipient without any obligation of confidentiality or breach of these Terms; (ii) becomes publicly known or otherwise ceases to be secret or confidential, except through a breach of these Terms by the recipient of such Confidential Information; or (iii) is independently developed by the recipient of such Confidential Information without breach of these Terms. Confidential Information will remain the property of the disclosing party.
8.1. Ownership by Customer
As between Customer and Urban Network UK Limited, Customer or its licensors own all right, title and interest in and to the Content provided, transmitted or processed through, or stored in, the Cloud Services. Customer hereby grants Urban Network UK Limited the right to transmit, use, modify, adapt, reproduce, display or disclose the Content solely
(i) to provide the Services to Customer or any User,
(ii) to comply with any request of a governmental or regulatory body (including subpoenas or court orders) or as otherwise required by law,
(iii) for statistical use (provided that such data is not personally identifiable), and
(iv) as necessary to monitor and improve the Cloud Services and corresponding support. Customer represents and warrants that Customer has all rights in the Content necessary to grant these rights and use the Cloud Services and that the transmission, storage, retrieval, and processing of the Content do not violate any law or these Terms.
8.2. Ownership by Urban Network UK Limited
As between Urban Network UK Limited and Customer, Urban Network UK Limited or its licensors own and reserve all right, title and interest in and to the Services (including all hardware, software and other items used to provide the Cloud Services) and Materials, including all intellectual property rights in any of the foregoing. No title to or ownership of any proprietary rights related to the foregoing is transferred to Customer or any User pursuant to these Terms or any transaction contemplated by these Terms. Urban Network UK Limited reserves all rights not explicitly granted to Customer. Urban Network UK Limited is free to use any comments, suggestions, recommendations, and other feedback you provide with respect to the Services for any purpose, without obligation.
Urban Network UK Limited may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter that is part of the Services. Unless Urban Network UK Limited has granted Customer licenses to our intellectual property in these Terms, providing Customer with the Services does not give Customer any license to Urban Network UK Limited’s intellectual property. Any rights not expressly granted herein are reserved.
URBAN NETWORK UK LIMITED PROVIDES THE SERVICES “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBAN NETWORK UK LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. URBAN NETWORK UK LIMITED SPECIFICALLY DISCLAIMS, WITHOUT LIMITATION, ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, THAT THE CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED, OR ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF ANY COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THE FOREGOING EXCLUSIONS. IN SUCH AN EVENT, THESE EXCLUSIONS WILL NOT APPLY SOLELY TO THE EXTENT PROHIBITED BY APPLICABLE LAW
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Urban Network UK Limited, its officers, directors, employees, and agents, against any cost, loss, damage, or other liability arising from any third party demand or claim that any Content provided by you, or your use of the Services, in breach of these Terms: (a) infringes any patent, trademark, or copyright of a third party, or misappropriates a trade secret (to the extent that such misappropriation is not the result of Urban Network UK Limited’s actions) or (b) violates applicable law or these Terms. Urban Network UK Limited will provide you with notification of any such claim or demand that is subject to your indemnification obligation.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE FOLLOWING APPLIES: (a) IN NO EVENT WILL THE LIABILITY OF URBAN NETWORK UK LIMITED, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS FOR ANY AND ALL CLAIMS RELATING TO THIS AGREEMENT OR THE TRANSACTIONS UNDER IT, INCLUDING THE SERVICES EXCEED THE GREATER OF £100.00 OR THE TOTAL AMOUNT OF FEES THAT YOU PAID US DURING THE PREVIOUS THREE MONTH PERIOD, AND (b) IN NO EVENT WILL URBAN NETWORK UK LIMITED, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, GOODWILL, USE OR CONTENT) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, NEGLIGENCE OR OTHERWISE, EVEN IF URBAN NETWORK UK LIMITED HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
12.1. General
Urban Network UK Limited reserves the right to temporarily suspend or terminate your access to the Services at any time in Urban Network UK Limited’s sole discretion, with or without cause, and with or without notice, without incurring liability of any kind. For example, we may suspend or terminate your access to or use of the Cloud Services for:
(i) the actual or suspected violation of these Terms;
(ii) the use of the Cloud Services in a manner that may cause Urban Network UK Limited to have legal liability or disrupt others’ use of the Cloud Services;
(iii) the suspicion or detection of any malicious code, virus or other harmful code in your Account; or
(iv) your use of excessive storage capacity or bandwidth. If, in our determination, the suspension might be indefinite or we have elected to terminate your access to the Cloud Services, we will use commercially reasonable efforts to notify you through the Cloud Services. You acknowledge that if your access to the Cloud Services is suspended or terminated, you may no longer have access to the Content that is stored in the Cloud Services.
12.2 Termination for Lack of Activity
In addition to our other rights of termination, if your Account is not currently subject to a paid subscription plan with us, we may terminate your Account if:
(i) you do not engage in any activity in the Account within 30 days after registering for the Cloud Services, or
(ii) you do not engage in any activity in an Account for 120 consecutive days. In the event of such termination, any of your Content may be lost.
12.3 Post-Termination Obligations
Upon termination of these Terms for any reason, all of your rights to use or access the Cloud Services will cease. For 30 days following the expiration or termination of these Terms or the applicable subscription term for which you have paid, and subject to your prior written request, we will grant you with limited access to the Cloud Services solely for purposes of your retrieval of the Content. After that 30-day period, Urban Network UK Limited has no further obligation to maintain the Content and will delete the Content unless legally prohibited.
13.1. Governing Law
These Terms will be construed and enforced in all respects in accordance with the laws of the State of California, without reference to its choice of law rules. Any dispute between the parties will be brought in a court in Santa Clara County and each party irrevocably waives any claim that such court does not have personal jurisdiction over the party. All use of the Services is expressly governed by any applicable u and import laws, and you agree to comply with all such laws. Claims arising out or related to these terms must be filed within two years of the date on which the claim arose unless local law requires a longer time to file claims. If a claim is not filed accordingly, then it is permanently barred. Termination for Lack of Activity
In addition to our other rights of termination, if your Account is not currently subject to a paid subscription plan with us, we may terminate your Account if:
(i) you do not engage in any activity in the Account within 30 days after registering for the Cloud Services, or
(ii) you do not engage in any activity in an Account for 120 consecutive days. In the event of such termination, any of your Content may be lost.
13.2. Post-Termination Obligations
Upon termination of these Terms for any reason, all of your rights to use or access the Cloud Services will cease. For 30 days following the expiration or termination of these Terms or the applicable subscription term for which you have paid, and subject to your prior written request, we will grant you with limited access to the Cloud Services solely for purposes of your retrieval of the Content. After that 30-day period, Urban Network UK Limited has no further obligation to maintain the Content and will delete the Content unless legally prohibited.
13.3. Assignment
You may not assign these Terms or your rights and obligations under them, in whole or in part, to any third party without our prior written consent, and any attempt by you to do so will be invalid.
13.4. Force Majeure
Neither party will be liable to the other for any delay or failure to perform its obligations under these Terms (excluding payment obligations) if the delay or failure arises from any cause or causes beyond that party’s reasonable control.
13.5. Public Announcement
Urban Network UK Limited reserves the right to release a press announcement regarding the parties’ relationship, and to include Customer’s name on Urban Network UK Limited’s customer lists on Urban Network UK Limited’s website and in any other marketing materials.
13.6. Entire Agreement
These Terms, including our Privacy Policy as well as the Scope of Use and Fees specified in Orders we accept, constitute the entire agreement between you and Urban Network UK Limited with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.
13.7. DMCA
We respect the intellectual property of others and reserve the right to delete or disable Content that appears to violate these terms or applicable law. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that Content infringes your copyright, you (or your agent) may send us a notice requesting that the Content be removed or access to it blocked. Federal law requires that your notification include the following information:
(i) a physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
(iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;
(iv) information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail;
(v) a statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
(vi) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
The notification must be sent to:
Urban Network UK Limited
Attn: Legal Department
10 White’s Row, London E1 7NF
accounts(at)urbannetwork.co.uk
We provide the above contact information for purposes of the DMCA only and reserve the right to respond only to correspondence that is relevant to this purpose.
Urban Network UK Limited guarantees that our cloud-based backup solutions and services will function properly 100 percent of the time. How this applies to specific products and services is as follow:
The Urban Network UK Limited service is guaranteed to function 100 percent of the time such that files can be uploaded and downloaded on demand by any Urban Network UK Limited client app or through the Urban Network UK Limited web portal, and that synchronisation of changed data to other devices begins within five minutes of data being changed, or as determined by the synchronisation delay configured by the user, whichever is greater. We do not guarantee proper functioning of the Urban Network UK Limited client app software itself.
If we fail to meet any of the above guarantees, you will be eligible for a credit, as follows:
One day’s portion of the associated monthly service fees for each hour of service failure (one-twelfth of one day’s portion for every five minutes of service failure), in proportion to the scope of the affected services versus total provisioned services, up to 100% of one month’s fees in any given calendar month.
Urban Network UK Limited uses a variety of external and internal monitoring devices for the purpose of maintaining and measuring service availability and functionality. Multiple devices are used to confirm service failures as opposed to the failure of the monitoring device itself. The determination of any credits will be based on the measurements gathered by the Urban Network UK Limited monitoring system. Urban Network UK Limited reserves the right to periodically change the measurement points and methodologies it uses without notice
Total credits under this SLA in any calendar month are limited to the specific fees paid for the affected service(s) for the month in which the service does not meet the guarantees set forth above. The credits provided by the terms of this SLA are your sole and exclusive remedy for any software or service failures.
Service failures must last at least five minutes, as measured by Urban Network UK Limited, before you are eligible for any credits. You will not be eligible for any credits if you are not current on your payments, or are otherwise in breach of any services agreement. You will not be eligible for credits for service failures caused by any of the following:
4.1. Scheduled or emergency maintenance or upgrades announced at least one hour in advance, provided that such maintenance does not continuously last more than one business day.
4.2. Failure of third-party software, including any software licensed by Urban Network UK Limited, such as Acronis, Dell AppAssure, StorageCraft ShadowProtect, Veeam, etc.
4.3. The software initialization, maintenance, or reboot sequences of any third party software that causes services to be unavailable.
4.4. Failure of any software you provide to Urban Network UK Limited, including but not limited to operating systems, applications, and software licenses.
4.5. Failure of third-party network circuits (local loops) or Internet connections, unless such failure is caused solely by Urban Network UK Limited or our contracted networking providers.
4.6. Failures caused by infrastructure outside of the control of Urban Network UK Limited (including failure of any equipment not owned by Urban Network UK Limited), or failures of software running on infrastructure outside of the control of Urban Network UK Limited (including failure of any equipment not owned by Urban Network UK Limited). For example, backup failures due to the failure of the operating system of a user’s computer that is being backed up.
4.7. Hardware failures caused by Urban Network UK Limited’s hardware appliances not physically located within Urban Network UK Limited’s data centres.
4.8. DNS issues outside the direct control of Urban Network UK Limited.
4.9. Failures caused by the misconfiguration or incorrect settings of any product or software that connects to or communicates with Urban Network UK Limited’s cloud services.
4.10. Partner or End-user not knowing their password, passphrase, or encryption key, or not being able to recover their passphrase or encryption key for any reason.
4.11. False or incorrect outages resulting from errors made by any measurement system.
4.12. Acts or omissions of those not under the direct control of Urban Network UK Limited, including without limitation, any negligence, willful misconduct, or misuse of applicable contractual agreements.
4.13. Circumstances beyond Urban Network UK Limited’s reasonable control. Such circumstances include, for example, but not limitation, force majeure events, war, terrorist activities, acts of governmental bodies, acts of God, sabotage, attacks by hackers, fire, flood, or strike or other labour disturbance.
Nevertheless, Urban Network UK Limited will make commercially reasonable efforts to ensure that the services are not interrupted by any of the foregoing reasons.
Urban Network UK Limited reserves the right to update this SLA at any time without notice by posting an updated version to this web page. The SLA that was current at the time of any failure incident will govern. This SLA was last updated June 4, 2013.
1. Definition
In these General Terms and Conditions of Business the following words and phrases shall have the following meanings;
“Acceptable Use Policies” means the policies set out on the Company’s Web Site relating to the use of the Services, as modified or amended from time to time;
“Account” means the Customer’s account with the Company for provision of the Services;
“Agreement” means these General Terms and Conditions of Business, the Customer Application, the Acceptable Use Policies, the Price List, the Privacy Policy and the Specific Terms and Conditions, all of which, taken together, constitute the agreement between the Company and the Customer for the supply of the Equipment and/or Services;
“Broadband” means the broadband service
“Business User” means a Customer who uses the Services and/or Equipment in the course of any trade or business;
“Charges” means the charges payable by the Customer in return for the Services and/or Equipment in accordance with Clause 8;
“Company or Supplier” means Urban Network UK Limited
“Company’s Web site” means the Web site at https://www.urbannetwork.co.uk, and references to “our Web site” shall be construed accordingly.
“Customer” means the person, group of persons or other entity whose name and address is or are set out in the Customer Application;
“Partner” means a customer who has been granted partner status after the successful completion of a trade application and either acts as a sales agent, reseller or wholesale customer. The term Partner shall not be seen as the creation of a legal entity and liability and assets remain distinct between the two parties.
“Customer Application” means the application form for the supply by the Company of the Equipment and/or Services, completed by, or in accordance with an order from, the Customer;
“Equipment” means the equipment specified on the Customer Application;
“Insolvency” means in relation to the Customer any of the following (as relevant): the appointment of any nominee, trustee, supervisor, administrator, administrative receiver, receiver or liquidator pursuant to the Insolvency Act 1986 (as modified, amended or replaced from time to time); or the entry into any compromise or arrangement with its creditors or if it commits any act of bankruptcy; or if an order is made or effective resolution is passed for its winding up (except for the purposes of amalgamation or reconstruction of a solvent company); or the occurrence or sufferance of anything equivalent under any jurisdiction other than England or Wales and “Insolvent” shall be construed accordingly;
“Law” means the law of England and Wales, in force from time to time, and shall include (without prejudice to generality of the foregoing) all criminal law, laws relating to intellectual property and all laws, rules and/or regulations relating to the publication or transmission of information or data in electronic form. References to “Law” shall be construed accordingly;
“Location” means a single telephone line or ISDN channel;
“Minimum Cancellation Notice Period” means the minimum period of notice that a Customer must give the Company to terminate a specific Service or this Agreement, as set out in the General Terms and Conditions of Business and/or Specific Terms and Conditions;
“Minimum Service Period” means the minimum Service Period as set out in Clauses 3.2 and 3.3 or the Specific Terms and Conditions;
“Name” means any name specifically requested by or allocated to the Customer for the provision of the Services and includes any User Name, Internet domain name or electronic mailbox name;
“Network Connection” means an Internet access service for use by multiple machines;
“Password” means a password issued to the Customer for the Customer’s access to the Services;
“Price List” means the Company’s price list relating to the Equipment and/or Services set out on its Web site, as amended from time to time;
“Privacy Policy” means the Company’s policy regarding privacy, set out on our Web site, as amended from time to time;
“Service Period” means the period of an individual Service provided in accordance with this Agreement;
“Service” means a service provided by the Company to enable the Customer to gain access to the Internet (and other services and facilities provided by the Company in connection with that service as described at http://www.vaioni.com), as are specified on the Customer Application, and described in the Company’s literature at the date of completion of the Customer Application together with all services and/or facilities referred to in any Specific Terms and Conditions; All references to “Services” shall be construed accordingly;
“Goods” means the products or subject matter of the relevant order of sale.
“Specific Terms and Conditions” means the Company’s specific terms and conditions (if any) applicable to any part of the Services referred to on the Customer Application;
“The Supplier” or “we” means the Company Urban Network UK Limited Group Limited, and references to “our” shall be construed accordingly;
“User Name” means any user name allocated to the Customer for access to the Services;
“You” means the Customer, and references to “your” shall be construed accordingly.
2. The Services
2.1. We shall provide you with the Services and/or the Equipment subject to the terms of this Agreement
2.2. You can place your order for Equipment and/or Services by Completing the appropriate order form.
2.3. We shall not be obliged to provide the Services and/or Equipment to you unless and until;
a) we have sent written notice to you (either by post, fax or e-mail) of our acceptance of the Customer Application; and
b) we have received any initial Charges due from you in respect of the Services and/or Equipment. Acceptance of the Services and/or Equipment by you constitutes your automatic acceptance of the terms and conditions of this Agreement.
2.4. We will provide you with transit and routing services for e-mail and general Internet access. We will (in consideration of the Charges) deliver IP packets to the Customer network boundary only and will not be, or be held responsible for, the transit, routing and delivery of IP packets to individual workstations on the Customer network.
2.5. We will endeavour to ensure that the Services are of a high quality. In order to maintain the quality and safety of the Services, and any other services which we provide to our customers, we may from time to time:
a) Suspend, close down or restrict the whole or any part of the Services in order to carry out emergency or other repairs, maintenance and/or improvements or to prevent overload of the network or to preserve the safety, security or integrity of the Services and any Internet traffic conveyed (although we will give you as much notice as is reasonably practicable before doing so and will endeavour to carry out such works during the relevant scheduled maintenance periods as published by The Supplier); and/or
b) Give you instructions on how to use the Services. You agree to comply with any instructions we may give you in accordance with this Clause.
2.6. We will notify you as soon as possible if either we or our agents, employees, representatives or anyone else involved in providing the Services and/or the Equipment, require access to your premises, to install the Services and/or the Equipment or to carry out repairs, maintenance or upgrades. Where such notice is received by you, you agree to grant The Supplier and/or such other persons referred to, access to your premises. We will meet your reasonable requirements, and you agree to meet ours, concerning the safety of people on your premises.
2.7. We may make software available to you that enables you to use the Services. This software must not be copied or modified by you or anyone else unless allowed by Law. You undertake and agree that you will access the Services only via use of this software, or in an alternative way permitted by The Supplier, and you will not attempt to circumvent any security measures inherent in the Services. Where such software is owned by or licensed to The Supplier, we will, where possible, grant you a revocable, non-transferable, non-assignable, non-exclusive license to use it for the duration of the Agreement (or, if shorter the duration of any licence of the software to The Supplier). Where the use of such software by you requires you to enter a separate licence you agree to do so.
3. Services Period
3.1. We will activate the Services, as soon as possible following completion of the matters referred to in Clause 2.3 above.
3.2. Subject to Clause 3.3 or where otherwise specified in the Specific Terms and Conditions or otherwise agreed between the parties (for example, as set out in the agreed Customer Application), and except where terminated or suspended in accordance with this Agreement, the Services will be provided for a Minimum Service Period of 3 months from the date of activation.
3.3. Unless otherwise terminated or suspended in accordance with this Agreement all Services shall be provided for a Minimum Service Period of 12 months or whatever is stated on the order form from the date of activation.
3.4. Unless otherwise agreed the contract start date on WAN solutions and solutions, in general, will begin from the activation date of the last installed and activated service.
3.5. On expiry of the periods referred to at Clauses 3.2 or 3.3 above (as appropriate) the Services will, unless terminated on or before the date of such expiry, automatically will renew equal to the original contract term until terminated pursuant to this Agreement.
4. Changes
4.1. We aim to provide the Services for the relevant Service Period. However, we may have to modify, suspend, vary or discontinue the whole or any part of the Services (including, without limitation, any codes or access details or technical specifications associated with the Services) and will endeavour to give you as much notice as is reasonably practicable if we need to do so.
4.2. We may have to change the terms and conditions of the Agreement. Where this is necessary we will endeavour to publish details of all changes on https://www.urbannetwork.co.uk before they take effect.
4.3. We will endeavour to let you know about any change referred to in Clause 4.2 at least one month before it happens. However, if we need to make changes, as soon as possible, for regulatory or legal reasons, we may be unable to meet that timescale. In those circumstances, we will let you know about any changes as soon as we can.
4.4. If we have made a change to your significant disadvantage and you decide to terminate this Agreement early with the written consent of The Supplier and before expiry in Clause 4.6, you will not have to pay Charges in relation to the Services, for the remainder of the Minimum Cancellation Notice Period.
4.5. The Customer may not at any time, change, transfer or sell a service provided by Urban Network UK Limited which is still under contract or has outstanding liabilities without the written consent of The Supplier. If a service is transferred or sold to another business, the business must apply for an account to The Supplier in the first instance and will be subject to a new contract of at least 12 months.
4.6. These terms and conditions herewith supersede automatically, without signature, any previous terms and conditions that have been issued to you or that you have signed. It is, therefore, your responsibility to check the Terms and Conditions on our Website from time to time to ensure that you agree with them. Any clarification or dispute required on these terms must be provided in writing within 72 hours of issue of these terms.
5. Conditions of Use
5.1. You agree that you will promptly provide The Supplier with all information that we may reasonably require in order to provide the Services and perform all of our other obligations under this Agreement.
5.2. You agree that you will be responsible for all use of the Services and (unless, we have agreed to supply it as part of the Equipment) for providing a computer, modem, and all additional equipment and/or services (including, without limitation, a telephone line, if required), and for obtaining any permits and/or licences which are necessary for connecting to, and accessing, the Services. You agree that you are responsible for complying with all terms and conditions (including, without limitation, terms of payment) relating to any telecommunications service which is required by you to access the Services.
5.3. You are responsible for ensuring that the Services and/or Equipment are used in accordance with the Agreement. If you breach the Agreement we may, in our sole discretion, either:
a) suspend or terminate this Agreement and/or any of the Services without notice or refund;
b) make an additional charge; or
c) block access to any part of the Services.
5.4. If, while using the Services, you discover that another person is using the Services, and failing to do so in accordance with the Agreement, you must inform The Supplier immediately.
5.5. You agree that you will, at all times and for whatever purpose, use the Services and/or the Equipment in compliance with all Laws.
5.6. In addition to Clause 5.5, you agree that you will not use, and will take all necessary precautions to ensure that nobody else uses, the Services and/or the Equipment:
a) fraudulently or in connection with any criminal offence;
b) to send, knowingly receive, upload, download, or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights;
c) to cause annoyance, inconvenience or anxiety;
d) to “spam” or to send or provide unsolicited advertising or promotional material or, knowingly to receive responses to any spam, unsolicited advertising or promotional material sent or provided by any third party;
e) in any way which, in our opinion, is or is likely to be detrimental to the provision of services to you or any of our customers, or to our business and/or reputation;
f) in contravention of any licences or third party rights, or in contravention of our Acceptable Use Policies; or
g) in a way that does not comply with any instructions provided to you;
5.7. You may use the Services to link to other networks worldwide, provided that you comply, at all times, with any policies and/or terms and conditions imposed by the operators of such other networks.
5.8. Except where otherwise provided in any Specific Terms and Conditions:
a) your Account may only be used to gain access to the Internet by either:
(i) a single person, from up to two Locations at different times; or
(ii) more than one person from a single computer
b) your Account may not be used by more than one person dialling in from different Locations but using the same User Name; and
c) we cannot allow any form of network access through a single user dial-in account.
5.9. You agree that you will not perform or allow anyone else to perform any unauthorised IP or Port multicasting, spoofing, broadcasting, vectoring, filtering translation or routing.
5.10. You agree to:
a) keep any records of your User Name(s) and/or Password(s) in separate places and take all necessary steps to ensure their security;
b) keep your User Name(s) and/or Password(s) private and confidential and ensure, at all times, that it (or they) do not become known to anyone else
5.11. You agree that you will notify The Supplier immediately if you become aware of any change in circumstances which may lead you to believe that your User Name(s) and/or Password(s) have become known to anyone else.
5.12. You agree that we may, from time to time, and, where possible, on giving you reasonable notice, suspend and/or change your User Name(s) and/or Password(s). You also agree that you will not change or attempt to change your User Name at any time.
5.13. Any managed hardware, and/or routers, which you purchase from The Supplier, will be tested by The Supplier and configured to meet your basic network and Internet specifications. We cannot support any alterations to the configuration of such Equipment and any such alterations will invalidate our support obligation (if any) relating to such Equipment.
5.14. Title to any Equipment, which we have agreed to sell to you, will remain with The Supplier unless and until you have paid all sums due to The Supplier in respect of such Equipment.
5.15. Any fault with the Services and/or the Equipment, which you detect must be reported to The Supplier as soon as possible either:
a) by telephone on 020 7749 6899;
b) by e-mail sent to helpdesk(at)urbannetwork.co.uk;
c) online at www.urbannetwork.co.uk; or
d) to such other telephone number or email address or at such other Web site as we may notify to you from time to time for this purpose.
5.16. You agree that we may, at any time, scan any IP addresses allocated to you for anything which may affect the security of the Services (including open relays and/or open proxies or equivalent).
5.17. If, as part of the Services, you are provided with Web space to enable you to upload your own Web sites:
a) You are responsible for (and will hold The Supplier harmless against) any and all costs, claims, losses, expenses, damages, awards, proceedings, demands and other liabilities (howsoever arising) in connection with any material that either you or anyone else puts on your Website(s); and
b) Your contact details must be clearly visible on your Website(s) and updated as soon as possible after any change.
6. Names
6.1. In the event that we provide you with domain name services, the following provisions will apply:
a) You confirm that you are the owner of, and/or that you have full rights to use, any trade (or other) name or mark, or any Name, requested by or allocated to you.
b) We cannot guarantee that any Name requested by you will be available or approved for use.
c) If we have reasonable grounds to believe that the use by you of any Name is or would be in breach of Clause 6.1 above, we may refuse to allocate or cease to provide you with the Name, and ask you to choose a replacement.
d) Internet domain names are registered and/or provided to you in accordance with all terms and conditions issued by the regulatory body responsible for the maintenance of such domain names including, but not limited to, Nominet, Network Solutions, EurID and Melbourne IT, copies of whose terms and conditions are available at:
(i) http://www.nominet.org.uk/; and
(ii) http://www.networksolutions.com/en_ US/legal/static-serviceagreement.jhtml ; and
(iii) http://www.eurid.eu/en/general/launch; and
(iv) http://www.melbourneit.com.au/policie s/gtldtermcond.php3.
6.2. You agree that all static IP addresses are allocated to you on a rental-only basis and will remain our property at all times.
7. Intellectual Property Rights
7.1. If, in our opinion, the display of any material or information, provided by you, is or would be in breach of any rights (including intellectual property rights) in that material or information, we may refuse or terminate such display.
7.2. You agree that, all copying, redistribution or publication of any material or information subject to any rights (including intellectual property rights) of a third party will be carried out by you (or on your behalf) in accordance with all relevant Law.
8. Charges
8.1. Any payment terms will be confirmed in writing on the invoice, Maintenance Contract or order form or any other official document from The Supplier, before any goods/services are to be delivered /completed to /for the Customer. However, as a guide, The Supplier requests all Capex/Goods charges to be made payable immediately via BACS, CHAPS or cheque and any Opex/Services to be paid in advance either quarterly or annually via Direct Debit only upon The Supplier issuing a valid invoice to the Customer.
8.2. Any credit facilities (normally 30 days from the date of invoice) will be agreed by The Suppliers Accounts department and if agreed will be activated after the first invoice payments are made to The Supplier. Any credit facilities granted may be withdrawn with no notice.
8.3. Signatures from the Customer and ideally The Supplier must be present on all documents where applicable before there are any proceedings of deliveries.
8.4. The payment terms must be adhered to fully by the Customer, in order to avoid services becoming void or restricted and to avoid any interest charges or administration charges incurable on the Customer’s outstanding balance. An outstanding balance refers and relates to the entire Customer account as a single entity and is not specific to any one particular contract or service.
8.5. The interest that is chargeable on the Customer’s outstanding balance will be the current rates according to the late payment of commercial debts (interest) Act 1998.
8.6. The administration cost that is chargeable on the Customer’s outstanding balance will be £50.00. This charge will be presented upon the THIRD (final) reminder notice, but will only be added if the specified date for the final payment is not adhered to. The final payment date will be on the THIRD (final) reminder notice.
8.7. All goods/services that are not fully paid for at the time of delivery/completion remain the property of The Supplier until they are paid for in the specified time given to the Customer.
8.8. The Customer agrees that The Supplier or its representatives may enter the Customer’s premises at any reasonable time in order to recover goods originally supplied by The Supplier for which payment is outstanding beyond any previously written, agreed credit term.
8.9. The customer accepts all risks and liability in connection with all goods that are in the possession of the Customer or at the Customer’s property and the Customer agrees to ensure that they are fully insured in this regard.
8.10. Any goods that are damaged or stolen while in the possession of the Customer are solely responsible for the recovery and insurance of the damaged/stolen goods, regardless if the goods are paid for in full or are not paid for in full by the Customer.
8.11. When the Customer pays for all payments in full, they will be notified in writing that all payments have been completed.
8.12. All methods of payment are subject to conditions and The Supplier may refuse payment terms at any time. The Customer may be subject to payment of a security deposit or to payment, prior to Activation, of all Charges due in respect of the Initial Term. Any security deposit paid by Customer to The Supplier shall be held as security for payment of the Charges and of any other amounts due under this Agreement. On termination of a Contract or this Agreement, The Supplier may apply the security deposit against any amounts owed by The Customer to The Supplier, with the balance being refunded to The Customer. Security deposits paid by Customer shall not attract interest.
8.13. Where Customer disputes any amount due under an invoice, The Customer shall notify The Supplier in writing within five (5) Working Days of date of issue of the relevant invoice, such notification to provide a detailed account of why the invoice is disputed, including all calculations, and:
8.14. The undisputed sum shall be payable in accordance with Clause 8.1 and 8.2 and the parties shall act in good faith and use reasonable endeavours to resolve the disputed sum within ten (10) Working Days of notification of the dispute by Customer; and
8.15. If the dispute is not resolved within the ten (10) Working Day time period, The Supplier may exercise all rights and remedies at law or hereunder including but not limited to suspension of the Service.
8.16. The Supplier will also charge for debt collection should it be necessary, following failure to pay by Customer. This will be carried out by an agency registered with the Office of Fair Trading. In this event, The Customer accepts additional charges will be levied.
8.17. Where a Customer refuses to or cannot pay for valid and in or out of contract services for whatever reason, The Supplier has full rights to pursue the Directors and/or Shareholders of the Customer to pay for any outstanding debts on invoices. All Directors and/or Shareholders have full responsibility to pay for any outstanding debts to The Supplier.
8.18. All amounts payable by you in accordance with the Agreement shall be exclusive of Value Added Tax (“VAT”), or any other applicable tax or duty, which shall be payable in addition to all such amounts due from you.
8.19. You agree that you will notify The Supplier as soon as possible of any change in your credit/debit card or bank account details. Should you terminate Services in accordance with this Agreement, it is your responsibility to terminate any standing order or Direct Debit with your bank.
8.20. Charges, payment terms and contract start dates for any individual service type starts from the live or activation date Urban Network UK Limited issue you irrespective of when you begin to use the service or when you signed and placed the order. This also includes where Urban Network UK Limited are in supply of the hardware as we cannot guarantee stock or delivery times as they are beyond Vaioni’s control. However, we will endeavour to keep adequate stock and delivery on-time to avoid extensive delays.
9. Liability
9.1 You agree that, in view of their nature, your use of the Services is at your sole risk. Whilst we will endeavour to ensure that the Services are of a high quality, neither we nor any of our agents, contractors, licensees, employees or information providers involved in providing the Services, give any guarantee that the Services will be uninterrupted or free from error. Where necessary for commercial, technical or other reasons
a) A network or service provider connected to the Services may suspend or terminate its connection to the Services; and
b) the Services may suspend or terminate their connection to another network or service provider.
9.2 You agree that any such suspension or termination referred to above will not constitute a breach by The Supplier of the Agreement and that the Services are provided on an “as is” basis without guarantee of any kind.
9.3 You further agree that the Supplier will not be held liable for any costs, expenses, losses, damages or other liabilities (howsoever arising) which you may incur as a result of a suspension of the Services in accordance with Clause 2.5(a) above.
9.4 You acknowledge that the Internet is separate from the Services and that use of the Internet is at your own risk and subject to any applicable Laws. We have no responsibility for any goods, services, information, software, or other materials which you may obtain from a third party when using the Internet.
9.5 You also acknowledge that we may exercise editorial control over the content of our servers, but that we do not have the resources to ensure, nor are we capable of checking, the full content of our servers at all times. Neither we, nor any of our agents, contractors, licensees, employees and information providers, involved in providing the Services, are able to control the content of the Internet. You, therefore, agree that we shall not be held responsible for the publication, transmission or reception of any defamatory material or information of any kind, other than information which is inserted by The Supplier. You specifically acknowledge that we have given no warranties as to the quality, content or accuracy of information received through, or as a result of the use of, the Services.
9.6 You agree and acknowledge:
a) that you are in a better position than The Supplier to foresee and evaluate any potential damage or loss which you may suffer in connection with the Equipment and/or the Services and/or any other service provided to you under the Agreement;
b) that we cannot adequately insure our potential liability to you; and
c) that the sums payable by you under the Agreement have been calculated on the basis that we shall exclude liability in accordance with the Agreement.
9.7 In no circumstances whatsoever will we be liable to you (whether in contract, or for breach of duty, or negligence or otherwise) for any indirect, incidental or special loss or damage or any loss of business or of contracts, profit, opportunity, goodwill, reputation, or anticipated savings, or for any loss or corruption of data which arises out of or in connection with any use of, or inability to use, the Services and/or the Equipment.
9.8 In any event:
a) Our liability to you for any failure of the Services or other events in any Minimum Cancellation Notice Period shall not exceed the Charges payable in respect of such Minimum Cancellation Notice Period.
b) Our aggregate liability to you of any sort (including for breach of contract and negligence) in connection with this Agreement shall not exceed the amount of Charges paid by you to The Supplier in accordance with this Agreement.
9.9 Nothing in this Agreement will limit our liability under Part I of the Consumer Protection Act 1987 or for death or personal injury caused by our negligence.
10. Indemnification
10.1 You agree that you will be responsible for and hold The Supplier and our agents, contractors, licensees, employees and information providers, involved in providing the Services and/or Equipment, harmless from and against any and all losses, claims, damages, costs, demands, expenses and other liabilities which we suffer as a result of any breach by you of the terms of this Agreement, and from and against any claim brought by a third party alleging that the use of the Services and/or the Equipment, by you or under your Account, has infringed any intellectual property or other rights of any kind, or any applicable legislation or regulation (whether international or domestic) but excluding any liability which we face as a result of criminal prosecution.
10.2 You agree to pay all costs, damages, awards, fees (including legal fees), judgements and other sums awarded against or agreed to be paid by, The Supplier in relation to such claims referred to at Clause 10.1 above. You further agree that you will, as soon as possible, notify The Supplier of, and forward to The Supplier all correspondence received by you in relation to, such claims.
10.3 You also agree that we shall have full authority to defend, compromise or settle such claims referred to at Clause 10.2 above and that you will, at your expense, provide The Supplier with all reasonable assistance necessary to defend such claims.
10.4 You agree that you are entirely responsible for any form of automated dialling system which you have set up (including, but not limited to, the reliability of such system and any call costs which may be incurred as a result of its use).
10.5 You agree that the configuration of your internal network remains your responsibility. Any interruption to the Services resulting from such configuration shall not be regarded as an interruption in or suspension of the provision by The Supplier of the Services.
10.6 You agree that any equipment connected to or used with the Services will bear the European Consumer Equipment Standards “CE” mark. You will be responsible for ensuring that all such equipment is technically compatible with the Services and is used in compliance with all relevant instructions and safety and security procedures.
10.7 Vaioni’s support engineers will diagnose the fault remotely. Customer shall carry out all checks requested by Urban Network UK Limited to help diagnose and resolve a fault, including but not limited to first-line checks, such as checking router status – power, carrier (Sync or CD light etc.), testing with new cabling and filters as necessary, rebooting site equipment and removing faceplate on BT NTE5 master sockets. Additional checks, such as plugging a PC or laptop directly into the NTE may be necessary. Customer shall provide all assistance and carry out all checks requested by Urban Network UK Limited promptly and in accordance with Vaioni’s reasonable instructions.
11. Suspension and Termination
11.1 You agree that we may suspend or terminate the Services and/or your Account and/or terminate the Agreement at any time, without prior notice or refund to you, and without affecting any of our accrued rights or claims, either:
a) where we reasonably believe that the Services are being used in breach of Clauses 5.5, 5.6 or 5.9;
b) for non-payment (when due) of the Charges or any other sum due from you under the Agreement or any other agreement with The Supplier;
c) for any other material breach of the Agreement by you;
d) where you have breached the Agreement in any other way on three or more occasions; or
e) where you are or you become Insolvent or suffer any distress or execution or other legal processes to be levied or enforced or sued upon or against any part of your property, assets or revenue and which is not discharged or stayed within 7 days, or you cease or threaten to cease to carry on business. You also agree that where this Agreement or your Account is terminated for any reason the Services will automatically terminate.
11.2 If your communications network does not conform to the standards set out in Clause 5.6, to either our or any of our other customers’ detriment we may, without prejudice to our other rights under Clauses 5.3 and 11.1, suspend your access to the Services until you have given a suitable undertaking as to use.
11.3 You acknowledge and agree that our resources, used in providing the Services, are limited and that any reckless or wasteful use of the Services by you may affect those resources and the services provided to our other customers. You agree that we may suspend or terminate your access to the Services where we decide, acting reasonably, that you are using the Services in a reckless or wasteful manner.
11.4 You agree that, notwithstanding the provisions of Clauses 3 and 11.1 (but without affecting our other rights to terminate under this Agreement), we may terminate all or any of the Services at any time, on 14 days’ notice, and on repayment to you of a proportion of the Charges which reflects the period agreed for provision of the Service(s) which has yet to expire at the point of termination. Any refund that is due to you, will be made by The Supplier following the cancellation of the Service(s), and will be made direct to your credit card or bank account (notified to The Supplier for this purpose) by BACS transfer. Should you fail to provide suitable bank or credit card details to allow a refund to be made, you will lose the right to such refund.
11.5 Any suspension of the Services by The Supplier in accordance with this Agreement will not constitute a termination of the Agreement and we may require you to pay a reconnection fee to recommence the Services together with the relevant Charges.
11.6 You may terminate all or any of the Services, at any time after the Minimum Service Period, subject to the Minimum Cancellation Notice Period. Should you wish to terminate a Service in accordance with this Clause, you must do so online at via email to it.operations(at)urbannetwork.co.uk or, where Internet access is unobtainable, give written notice to The Supplier. Where you terminate within the Minimum Service Period you will be liable to pay the Charges due in respect of that Minimum Service Period in a one-off payment.
11.7 The Supplier will acknowledge Customer’s cancellation notice within five (5) Working Days and notify Customer of any final charges or outstanding balance on Customer’s account. If Customer does not receive acknowledgement within five (5) Working Days, Customer must contact The Supplier to confirm that the cancellation request has been received.
11.8 We may terminate all or any of the Services by notice equal to the Minimum Cancellation Notice Period (to expire at any time on or after the Minimum Service Period) without The Supplier incurring any liability.
11.9 Unless otherwise stated in the Specific Terms and Conditions or cancellation forms, the Minimum Cancellation Notice Period is 90 days for Ethernet and 30 days for broadband & all other services (to expire at any time after the Minimum Service Period).
12. Assignment
12.1 We may transfer, assign or sub-contract the whole or any part of our rights and obligations under the Agreement. You agree that you will not assign, sub-contract, sell, transfer, lease, licence or charge by way of security any of your rights or obligations under the Agreement. Breach of this restriction in any way (whether successful or not), will result in your Account being terminated.
13. Personal Data
13.1. You agree that both we and our employees may hold all names and other information in the Customer Application, in a computerised database. You agree that such data may be processed and may, in certain circumstances, be supplied to and processed by our Suppliers, to enable the provision and maintenance of the Equipment and/or Services.
13.2. If you request an IP assignment of eight or more real IP addresses, we may add your contact details to the Reseaux IP Europeens database
13.3. You acknowledge that we may, from time to time, be required under regulations and/or legislation to co-operate with and/or disclose data to, government or other bodies and/or authorities.
14. Force Majeure
14.1. You agree that we shall not be liable for any and all losses, (including loss of data) damages, costs, claims and other liabilities which arise as a result of any delay or interruption in, or any non-delivery, or missed delivery or failure of the Equipment and/or Services due to circumstances beyond our or any of our Suppliers’ reasonable control (including, but not limited to, fire, lightning, explosion, war, disorder, flood, industrial dispute, sabotage, weather conditions or acts of local or central Government or other competent authorities).
14.2. Should any event, referred to at Clause 14.1 above, continue for more than 90 days, then either we or you may terminate the Agreement forthwith.
15. Waiver
15.1. Neither failure nor delay by either you or The Supplier in exercising any of your or our rights under the Agreement shall amount to a waiver of any such right, or operate so as to bar the exercise or enforcement of such right at any time in the future.
16. Resale
16.1. The Supplier agrees that The Partner may resell the Services or use the Services as a basis for the provision of services in each case to its own Customers (“End Users”). In all such cases, the provisions of this Clause 16 shall apply.
16.2. Nothing shall require The Supplier to deal directly with End Users. Partner shall not pass The Supplier contact and support details to End Users and all communications relating to the installation, operation and maintenance of the Services or otherwise in connection with this Agreement shall be solely between The Supplier and Partner.
16.3. Partner shall procure compliance by End Users with the terms of this Agreement and shall be liable for any acts or omissions of such End Users which contravene such terms.
16.4. The Partner acknowledges that all and any claims in respect of the Services lie solely between The Supplier and Partner and Partner shall indemnify The Supplier in full in respect of:
a) all claims, actions and/or proceedings in contract, tort (including negligence) or otherwise brought or threatened against The Supplier by End Users (“Claims”)
b) in respect of all liabilities, damages, costs (including legal costs), losses and expenses incurred by The Supplier directly or indirectly in connection with such Claims.
16.5. Subject to Clause 16.6, The Supplier agrees that it shall not during the term of any Contract relating to an End User solicit or endeavour to entice away from Partner the business or custom of that End User with a view to providing services that replace or compete with the services provided to End User by Partner.
16.6. Nothing in Clause 16.5 shall prevent or prohibit The Supplier from, nor shall The Supplier be in breach of any provision of this Agreement in:
a) soliciting the business or custom of End Users through promotions or general advertising campaigns;
b) providing services to an End User, in response to a request from that End User to do so; and/or
c) soliciting and/or endeavouring to entice away the business or custom of an End User where Partner is in breach of the terms of this Agreement or a Contract and/or The Supplier has a right to terminate this Agreement or a Contract.
16.7. Partners acting as Sales Agents or Dealers will receive commissions upon receipt of a correct invoice and paid in arrears based upon the same billing cycle as the end customer.
16.8. Partners acting as Resellers or Wholesale Customers shall be responsible for billing the end user and liable for all debts incurred as part of the service supplied to the End User.
16.9. In the event of an act of Insolvency, The Supplier reserves the right to transfer Customer relationships from the Partner to The Supplier directly, thus making the End User a Direct Customer.
16.10. In the event that two consecutive outstanding invoices relating to a single service remain unpaid then The Supplier reserve the right to transfer Customer relationships from the Partner to The Supplier directly, thus making the End User a Direct Customer.
16.11. In the event that three or more invoices relating to a single service are paid greater than seven days late in any twelve-month rolling period then The Supplier reserve the right to transfer Customer relationships from the Partner to The Supplier directly, thus making the End User a Direct Customer.
16.12. In all cases the Partner will remain liable for all debts incurred should either 16.9, 16.10 and 16.11 be invoked.
16.13. The Supplier remains a partner-focused organisation and will only apply remedies 16.9, 16.10 and 16.11 if no other options are available and after full discussion with the Partner.
17. Notices
17.1. You agree to keep the contact details which you have provided to The Supplier up to date. Any notice or other information to be served by The Supplier on you in accordance with this Agreement will be validly sent if in writing and sent by either e-mail or first class post to your last known email or postal address. Any notice sent by first class post will be deemed served two days after posting. Any notice sent by e-mail will be deemed served on the day that it is sent.
17.2. Any notice to be served on The Supplier must be in writing and sent either by pre-paid first class post to our registered office or to such other address as may be specified by The Supplier to you for this purpose from time to time. Any notice sent in accordance with this sub-clause will only be deemed served if and when you have received a written acknowledgement from The Supplier.
18. General
18.1. This Agreement represents the entire agreement and understanding between you and The Supplier with regard to the supply of the Equipment and/or Services, to the exclusion of all prior agreements, arrangements and understandings. The Agreement contains express promises and obligations on our part. You agree that any other term which might be implied or incorporated into the Agreement, by statute, at common law or otherwise, is excluded, to the fullest extent permitted by law.
18.2. You acknowledge and agree that in entering into the Agreement you have not relied upon any oral or written representation, statement or understanding (whether negligently or innocently made) by any of our employees, agents, sub-contractors or representatives other than as expressly set out in the Agreement.
1. Definition
These Specific Terms and Conditions of Supply are to be read in conjunction with our General Terms and Conditions. All definitions contained within these Specific Terms and Conditions have the same meaning as those set out in the General Terms and Conditions of Business unless specified below in which case they will have the meaning specified below;
“Customer Order Form” means the order form for the supply by the Company of the Equipment and/or Services, completed by, or in accordance with an order from, the Customer;
“Minimum Cancellation Notice Period” means the minimum period of notice that a Customer must give the Company to terminate a specific Service or this Agreement, as set out in Clause 8;
“Private WAN Circuit” or “Private WAN Wireless Ethernets Service” means the point to point circuit service described in the Company’s literature at the date of completion of the Customer Order Form;
“Wireless Ethernet” means the Telecommunications Circuit as described at http://www.vaioni.com/wireless-ethernet provided by Urban Network UK Limited for the Wireless Ethernet Service;
“Leased Line” means the Telecommunications Circuit as described at https://www.urbannetwork.co.uk provided by Urban Network UK Limited for
“Service” means the provision of one of the following Ethernets (i) Access, (ii) Ethernet, or (iii) Private WAN Ethernet Service as specified on the Customer Order Form, and described in the Company’s literature at the date of completion of the Customer Order Form;
“Ethernet” means the Ethernet service described in the Company’s literature at the date of completion of the Customer Order Form;
“Service Level Agreement” or “SLA” means the service level agreement relating to the Leased Line Service that describes the service levels to be met by Urban Network UK Limited together with the remedies available to the Customer for failure to meet such service levels;
“Service Period” means the period of an individual Service provided in accordance with this Agreement;
“Telecommunications Circuit” means a circuit that allows that transmission of TCP/IP data;
“Wires-Only Ethernet” means a copper or fibre Ethernet service where there is no management or monitoring included in the service. The Ethernet service is very much the responsibility of the Customer or buyer.
“Urban Network UK Limited” means Urban Network UK Limited Ltd (Company Registration Number 04658491)
2. The Services
2.1. Urban Network UK Limited shall provide the Service at the data transfer speed stated on the Customer Order Form subject to the terms of this Agreement.
2.2. You can place your order for the Service by completing the order form.
2.3. Urban Network UK Limited shall not be obliged to provide the Service to you unless and until we have received written confirmation, or (if requested in our discretion) evidence, that all installation work at the Customer’s premises is complete and the other terms specified in Clause 2 of the General Terms and Conditions have been satisfied, subject to Clause 2.4.
a) we have sent written notice to you (either by post, fax or e-mail) of our acceptance of the Customer Order Form; and
b) we have received any initial Charges due from you in respect of the Services and/or Equipment.
2.4. We will configure, deliver and install the Equipment to the Customer’s Site to be connected to the Telecommunications Circuit where this option is chosen (excludes Wires-Only). Acceptance and/or use of the Services and/or Equipment by you constitutes your automatic acceptance of the terms and conditions of this Agreement. Whilst we will use reasonable endeavours to provide the Services and/or Equipment to you within any timescales specified by us or agreed with or requested by you, we will not be liable to you for any delay in providing or failure to provide the Services and/or Equipment within such timescales.
2.5. We shall allocate a range of Internet Protocol (IP) addresses for use by the Customer for machines on its network for the duration of this Agreement. It will be the responsibility of the Customer to connect the Equipment to, and to configure its machines on, its own network.
2.6. Save in relation to the Private WAN Circuit, we will provide you with transit and routing services for e-mail and general Internet access. We will (in consideration of the Charges) deliver IP packets to the Customer network boundary only and will not be, or be held responsible for, the transit, routing and delivery of IP packets to individual workstations on the Customer network.
2.7. We will endeavour to ensure that the Services are of a high quality. In order to maintain the quality and safety of the Services, and any other services which we provide to our customers, we may from time to time:
a) Suspend, close down or restrict the whole or any part of the Services in order to carry out emergency or other repairs, maintenance and/or improvements or to prevent overload of the network or to preserve the safety, security or integrity of the Services and any Internet traffic conveyed (although we will give you as much notice as is reasonably practicable before doing so and will endeavour to carry out such works during the relevant scheduled maintenance periods as published by us); and/or
b) Give you instructions on how to use the Services. You agree to comply with any instructions we may give you in accordance with this Clause.
2.8. We shall send you, via e-mail, online usage statistical reports detailing the bandwidth used on the Telecommunications Circuit by the Customer and will endeavour to do so daily as specified in accordance with the Customer Order Form.
2.9. The Equipment shall at all times remain the property of Urban Network UK Limited and Customer shall have no rights or interest in the Equipment except for quiet possession and the right to use the Equipment under this Agreement to provide the Customer Service.
2.10. A Wires-Only service will exclude any CPE equipment.
2.11. The Customer is responsible for the configuration of a routing device and implementation of any intelligence for the Wires-Only Ethernet Service.
2.12. DSL Failover, Wireless Ethernet are not available with Wires-Only Ethernet.
2.13. Technical Support on Wires-Only services is limited and initial diagnosis is the responsibility of the Customer. Support guidelines for Wires-Only Internet Leased Lines from the Supplier will be provided to assist in the diagnosis process and must be followed and reported back to Technical Support before it is raised with the Telco Operator and the clock starts on the SLA.
3. Services Levels/Credits
3.1. Urban Network UK Limited shall provide the Service in accordance with these Specific Terms and Conditions and subject to the applicable Service Level Agreement.
4. Services Period
4.1 We will use reasonable efforts to activate the Services, as soon as possible following completion of the matters referred to in Clause 2.3 above. However, all dates are estimates and we cannot guarantee that they will be met.
4.2 Unless otherwise terminated or suspended in accordance with this Agreement the following Services shall be provided for a Minimum Service Period of 12 months from the date of activation:
a) Access
b) Ethernet
c) Private WAN Service
4.3 On expiry of the periods referred to at Clause 4.2 above (as appropriate) the Services will, unless terminated on or before the date of such expiry, automatically renew until terminated pursuant to this Agreement or until a new contract term is agreed between Urban Network UK Limited and the Customer.
5. Provision of Service
5.1 We may be required to carry out additional construction work prior to or during installation of a Telecommunication Circuit (for example because fibre or copper is not present, or buildings entries are required and/or additional equipment is needed). You may be subject to additional charges for such work, and these are described in Clause 7.2.
5.2 Urban Network UK Limited may monitor the Service 24 hours a day, 7 days a week, 365 days a year. Relevant details of this activity are set out in the applicable Service Level Agreement.
5.3 Where EFM & GEA services are purchased through TalkTalk Wholesale or BT and you do not receive the minimum speed you have purchased, you are entitled to cancel the service without penalty or can choose to retain the service at a lower speed and lower cost.
5.4 When EFM services are purchased you will take note, EFM services are not transferable between sites or postcodes due to limitations applied by the Operator. You must pay for the existing contract and order a new service.
6. Conditions of Use
6.1 You agree that you will be responsible for all use of the Services and (unless we have agreed to supply it as part of the Equipment) for providing all additional equipment and/or services (including, without limitation, a PSTN line, if required), and for obtaining any permits and/or licences which are necessary for connecting to, and accessing, the Services. You agree that you are responsible for complying with all terms and conditions (including, without limitation, terms of payment) relating to any telecommunications service which is required by you to access the Services.
6.2 With regard to DSL Backup, the PSTN line for DSL Backup will only receive maximum line speed, and is subject to availability, according to BT’s advertised coverage of exchanges in the UK. Where DSL is not available, a backup dial-up account will be provided.
6.3 With regard to DSL monitoring of Private WAN circuits, the PSTN line for DSL monitoring is subject to availability, according to BT’s advertised coverage of exchanges in the UK. Where DSL is not available, a recommended alternative will be provided.
6.4 You agree to:
a) provide an authorised technical contact, authorised contact number, and passphrase, to keep any records of such details in separate places and take all necessary steps to ensure the security of such records;
b) without prejudice to the General Terms and Conditions, keep such information private and confidential and ensure, at all times, that it (or they) does (do) not become known to any unauthorised personnel.
6.5 You agree that you will notify us immediately if you become aware of any change in circumstances which may lead you to believe that such information has become known to any unauthorised personnel.
6.6 You agree that we may, from time to time, suspend and/or change your passphrase (at our discretion if we feel that such step is in the interests of security).
6.7 Any managed hardware, and/or routers, which you purchase from us, will be tested by us and configured to meet your basic network and Internet specifications. In the event that you wish to make alterations to the configuration of such Equipment, you agree to contact the Technical team at Urban Network UK Limited to request such changes. Upon confirmation of authorisation, TECHNICAL will make such changes.
6.8 Any fault with the Services and/or the Equipment, which you detect must be reported to us as soon as possible either:
a) by telephone to the TECHNICAL team on 020 7749 6899 8am-7pm;
b) by telephone to the TECHNICAL message service on 020 7749 6899 outside office hours;
c) to such other telephone number as we may notify you from time to time for this purpose.
7. Charges
7.1 Except as otherwise provided in the Agreement, all Charges and other sums due from you in respect of the Services and/or Equipment shall be set out in the Customer Order Form and/or the invoice relating to such Equipment and/or Services.
7.2 You agree to pay for any and all charges in relation to any additional work for installation of (i) an Access Circuit or, (ii) an Ethernet Circuit. However, prior to incurring such costs, the Customer will be presented with a revised quotation and given the option to proceed or not with the installation work. If the Customer elects not to proceed, no costs will be incurred.
7.3 BT and/or all associated carriers we use can change this contract (including charges) at any time.
7.4 The Supplier reserves the right to raise an ‘Abortive Visit Charge’ of £150 + VAT when entry to your premises is refused, or no access can be gained despite you having agreed that we or any other person may access your premises.
7.5 The Supplier reserves the right to raise a ‘Special Faults Investigation Charge’ of £500 + VAT when you report a fault, and an engineer visits your premises, and discovers that the fault is not a result of a failure or defect in the Ethernet Services and/or Equipment.
8. Termination
8.1 Unless otherwise stated, the Minimum Cancellation Notice Period is 90 days (to expire after the Minimum Service Period).
8.2 The Service is otherwise subject to the termination provisions of the General Terms and Conditions.
8.3 In the event The Service is cancelled by the customer up to the survey result stage or during the installation stage where no excess charges have been presented by Urban Network UK Limited to the customer, the full contract amount equal to that stated on the order form will be payable or where possible a cancellation penalty will be payable, unless there are excess charges presented by Urban Network UK Limited relating to The Service to the customer which were not agreed to by the customer. In this case, the service can be cancelled with no penalty.
8.4 Where the customer has ordered a GEA or EFM based service, it may be possible for you to cancel the service within 24 hours of you placing the order with Urban Network UK Limited without receiving a penalty. Any cancellations received later than 24 hours, the full contract amount equal to that stated on the order form will be payable.
9. Notices
9.1 You agree to keep the contact details which you have provided to us up to date. Any notice or other information to be served by us on you in accordance with this Agreement will be validly sent if in writing and sent by either e-mail or first class post to your last known e-mail or postal address. Any notice sent by first class post will be deemed served two days after posting. Any notice sent by e-mail will be deemed served on the day that it is sent.
9.2 Any notice to be served on us must be in writing and sent either by pre-paid first class post to our registered office or to such other address as may be specified by us to you for this purpose from time to time. Any notice sent in accordance with this sub-clause will only be deemed served if and when you have received a written acknowledgement from us.
10. Regrades and Shifts
10.1 The bandwidth of an individual Ethernet circuit cannot be downgraded to a bandwidth which is below the Circuit bandwidth that was initially provisioned for that particular Circuit. For the avoidance of doubt, Circuit bandwidths can be upgraded at any time during the Agreement, subject to the payment of revised Charges as notified to you by The Supplier from time to time.
10.2 Once a Circuit’s bandwidth is re-graded, the new Circuit bandwidth will be subject to a minimum term of one (1) month and any revised Charges will apply for that Circuit from the date upon which it is regraded. For example, where a Circuit bandwidth is regraded from 10Mb to 20Mb, the Minimum Term at 20Mb is one (1) month; thereafter the Circuit’s bandwidth may be re-graded either up or down, provided that the regraded bandwidth is no lower than the original order of 10Mb.
10.3 Site Access bandwidths can be upgraded. Where the existing Site Access bandwidth is within the Minimum Service Period, upgrades will be permitted providing that new Charges and a new Minimum Service Period will apply for the upgrade. The new Minimum Service Period will have a duration of at least twelve (12) months or until the end of the original Minimum Service Period, whichever is the longer. Where a new Minimum Service Period is agreed in respect of any upgrade, this will supersede the existing terms in relation to the applicable Customer Order Form governing the Site Access bandwidths.
10.4 If an external shift is possible, where the existing Site Access is within its existing Minimum Service Period, an external shift will be permitted provided that a new Minimum Service Period is agreed with a duration of at least twelve (12) months or until the end of the existing Minimum Service Period, whichever is the later. Where a new Minimum Service Period is agreed in respect of any upgrade, this will supersede the existing terms in relation to the applicable Customer Order Form governing the Site Access bandwidths. If a shift is not possible, a new Site Access will need to be ordered into the new Site.
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This Agreement must be completed, understood and agreed to by a person over 18. If a parent or guardian wishes to permit a person under 18, and under his or her supervision, to use or view this site, he or she should email us with his or her explicit permission and acceptance of full legal responsibility for the minor to do so. If you are not yet 18, if you are easily offended, or are accessing this site from any country where material on this site is prohibited or illegal, please leave now as you do not have permission to access this site.
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You may be transferred to online merchants or other third party sites through links or frames from this site. You are cautioned to read such sites’ Terms and Conditions and/or Privacy Policies before using such sites in order to be aware of the terms and conditions of your use of such sites. These sites may contain information or material that is illegal, unreasonable or that some people may find inappropriate or offensive. These other sites are not under the control of us, are not monitored or reviewed by us, and are not aware of the contents of such sites. You acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the contents or any transmissions received through such sites. The inclusion of such a link or frame does not imply endorsement of this site by us, its advertisers or licensors, any association with its operators and is provided solely for your convenience. You agree that our business and its licensors have no liability whatsoever from such third party sites and your usage of them.
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We have made it to the finals, but need your help! We’re happy to announce that Urban Network are finalists in The Office Management Group 2023 awards for Service Provider of the Year – Please help us by clicking the link below and voting https://www.theofficemanagementgroup.com/awards-vote
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There’s a reason that browsers like Edge have added breached password notifications. Data breaches are an unfortunate part of life. And can have costly consequences for individuals. Hackers can steal identities and compromise bank accounts, just to name a couple. Cybercriminals breach about 4,800 websites...
February happens to be Urban Network’s birthday. 20 years ago the foundations were laid to create something special. We are proud to say we have become something more than we expected – bigger, better, faster, stronger than ever before, with a portfolio of diverse skill...
Our technology inevitably comes with us when we travel. Most of us won’t even travel to the end of the block without our smartphones. When you go on a trip, not having your technology there when you need it can ruin your day. Travel smarter...
Zomentum Announced the Top Influential Partners of 2022: Leading the Way in Growth and Innovation – and we are proud to be among the top 8 Partners in Europe. Zomentum, is a leading provider of sales and billing automation solutions. The recognised partners were chosen based...
If you follow Microsoft products, then you may know about Microsoft Ignite. Held annually, it generates many exciting updates and announcements in the Microsoft world. Microsoft held its most recent conference last October. In the rush of the recent holidays, you may have missed some...
The new year is well underway, and it’s a time of renewal as we plan for the possibilities to come in 2023. It’s also a time when you need to plan for resiliency in the face of ever-present cyberattacks. Sixty-eight percent of surveyed business leaders...
The global home security market has been growing by leaps and bounds. By 2026, experts expect the market to expand at a rate of 20.1%. This is on top of an expected increase of 21.6% from 2021 to 2022. From Ring doorbell cams to entire...
You often hear the words “digital transformation” and “collaboration.” But what do they actually mean? What do they mean for the day-to-day of running your business? Collaboration can’t happen without shared goals. When departments are siloed and unconnected, priorities can conflict. People are doing their...
The global pandemic put a big emphasis on the need to run a business from anywhere. Enabling employees to work remotely requires cloud solutions. This includes collaborative platforms like Google Workspace and Microsoft 365. VoIP (Voice over Internet Protocol) phone systems have also become critical....
One constant struggle in offices is the balance between productivity and security. If you give users too much freedom in your network, risk increases. But add too many security gates, and productivity can dwindle. It’s a fine balance between the two, but one you can...
Have you ever bought a new computer and then had buyer’s remorse a few months later? Maybe you didn’t pay attention to the storage capacity and ran out of space. Or you may have glossed over memory and experienced constant freeze-ups. An investment in a...
Cybersecurity insurance is still a pretty new concept for many SMBs. It was initially introduced in the 1990s to provide coverage for large enterprises. It covered things like data processing errors and online media. Since that time, the policies for this type of liability coverage...
Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with. In today’s world, people can order something on...
Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the...
It seems that nearly as long as passwords have been around, they’ve been a major source of security concern. Eighty-one percent of security incidents happen due to stolen or weak passwords. Additionally, employees continue to neglect the basics of good cyber hygiene. For example, 61%...
Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network. The number of endpoints a company has will vary...
When the year is coming to a close, it’s the perfect time to plan for the future. Most businesses begin the year with the hope of growing and improving operations. Much of how a business operates depends on technology. So, it makes sense to look...
One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection. Because insiders have authorized system...
Urban Network is proud to continue to support men’s mental health charity Andy’s Man Club as our Corporate Social Responsibility (CSR) partner throughout 2022. Andy’s Man Club is a phenomenal charity which aims to reduce male suicide by providing non-judgmental spaces for men to talk...
Digital footprints cover today’s modern workplace. Employees begin making these the moment they’re hired. They get a company email address and application logins. They may even update their LinkedIn page to connect to your company. When an employee leaves a company, there is a process...
The Christmas shopping season is taking off. This means that scammers have also revved up their engines. They’re primed and ready to take advantage of all those online transactions. Don’t forget to stay safe online during the buying frenzy that occurs this time of year....
Have you felt more secure from cyberattacks because you have a smaller business? Maybe you thought that you couldn’t possibly have anything that a hacker could want? Didn’t think they even knew about your small business. Well, a new report by cybersecurity firm Barracuda Networks...
Paul Moore of Urban has stepped down from his position as Financial Director of the Network Group after some 4 year tenure. Paul initially joined the Network Group consortium as Managing Director of Birmingham based Heart Business Systems in 2013 but was invited to join the executive...
Microsoft 365 is the most popular of all major office productivity software. It has 48.8% of the global market share, just edging out Google’s apps, by a couple of percentage points. It’s used by individuals, small & mid-sized businesses, and larger enterprise organizations. It does...
The pandemic has been a reality that companies around the world have shared. It required major changes in how they operate. No longer, did the status quo of having everyone work in the office make sense for everyone. Many organizations had to quickly evolve to...
After being the main entry to the internet in the late 1990s and early 2000s, Internet Explorer (IE) is gone. As of June 15, 2022, Microsoft dropped the web browser from support. IE ushered in the age of connection to the world in 1995 and...
Software vulnerabilities are an unfortunate part of working with technology. A developer puts out a software release with millions of lines of code. Then, hackers look for loopholes that allow them to breach a system through that code. The developer issues a patch to fix...
Productivity can be challenging to track, no matter where employees are working. How do you know they’re using their tools as effectively as possible? How can you enable them to adopt best practices? These are questions that managers often ask themselves. If they’re looking at...
Phishing. It seems you can’t read an article on cybersecurity without it coming up. That’s because phishing is still the number one delivery vehicle for cyberattacks. A cybercriminal may want to steal employee login credentials. Or wish to launch a ransomware attack for a payout....
The Charity free@last has had a boost to its available hardware at its Community Centre in Nechells in the form of 4 new highly specified PCs from the Birmingham office of Urban Network. The charity free@last has, since 1999, offered support to young people and...
Many small businesses make the mistake of skipping policies. They feel that things don’t need to be so formal. They’ll just tell staff what’s expected when it comes up and think that’s good enough. But this way of thinking can cause issues for small and...
Cloud file storage revolutionized the way we handle documents. No more having to email files back and forth. No more wondering which person in the office has the most recent copy of a document. Between 2015 and 2022, the percentage of worldwide corporate data stored...
One of the big draws of a laptop computer is that you can use it anywhere. You don’t need to have it plugged in all the time because it has an internal battery. Your laptop may start out with several hours of battery life when...
Urban Network has completed the acquisition of Dedred Coms, further bolstering the Business Transformation Solutions offered to both existing and new clients, via a range of technical and development solutions. With the needs of the client at the centre of Urban Network’s expansion strategy, the...
One constant about technology is that it changes rapidly. Tools that were once staples, like Internet Explorer and Adobe Flash, age out. New tools replace those that are obsolete. Discontinued technology can leave computers and networks vulnerable to attacks. While older technology may still run...
The number of internet-connected devices in homes has been growing. It’s increased exponentially over the last decade. A typical home now has 10.37 devices connected to the internet. PCs and mobile devices make up a little over half of those and the rest are IoT...
“Hybrid office” is the new buzzword you’ll hear used in business discussions. It’s the mix of having employees both working at the office and working from home. This has become more than a buzzword and is now the reality for many companies. There was a...
Early this year Urban Network announced that they have chosen men’s mental health charity ANDYSMANCLUB, which aims to reduce male suicides, as their new Corporate Social Responsibility Partner (CSR). When asked what impact the donation from Urban has had Lucas Whitehead from ANDYSMANCLUB stated, “ANDYSMANCLUB...
Smartphones and tablets are often the preferred device for communications, web searching, and accessing many types of apps. They’re more portable and can be used from anywhere. We’re seeing the takeover of many activities that used to be performed on traditional computers. Now, people are...
Phishing is the number one method of attack delivery for everything from ransomware to credential theft. We are very aware of it coming by email, but other types of phishing have been growing rapidly. In recent years, phishing over social media has skyrocketed by 500%....
Any cyberattack is dangerous, but the particularly devastating ones are those on supply chain companies. These can be any supplier – digital or non-digital – of goods and services. We’ve seen several attacks on the supply chain occur in 2021 that had wide-reaching consequences. These...
Over 2.4 million searches happen every minute on Google. It’s often the first stop people make when they go online. We search daily for both personal and work needs, and often searching out the right information can take a lot of time if you have...
In 2020, 75% of companies around the world experienced a phishing attack. Phishing remains one of the biggest dangers to your business’s health and wellbeing because it’s the main delivery method for all types of cyberattacks. One phishing email can be responsible for a company...
Whether you work remotely or in an office, the line between personal and work tasks can become blurred when working on your company computer. If you’re in front of a computer for most of your time during work, then it’s not unusual to get attached...
Technology and IT constantly continues to move forwards, providing businesses with new and innovative solutions to the way they operate. Alongside this, companies that specialise in IT services also have to constantly seek new ways to service the needs of our clients. Which is why...
How would you feel if one day your printer whirred into motion and printed out a 5-step list on how to avoid being hacked, but you hadn’t asked it to print anything? This is exactly what happened to 28,000 printers which were targeted by Cybernews...
If you are considering outsourcing your IT support, then using an outsourced managed IT provider has considerable benefits for most businesses. A good service provider will fulfil all your IT needs, from hardware and software to managed security, e-commerce and cloud computing. This frees up...
What is phishing? Phishing is a common and increasingly sophisticated form of cybercrime, designed to lure target individuals into disclosing sensitive information, such as bank details, passwords or other confidential data. The attacks take the form of emails, website content, phone calls or text messages...
Urban Network has nominated men’s mental health charity Andy’s Man Club, which aims to reduce male suicide by providing non-judgmental spaces for men to talk about their lives and challenges, as our new Corporate Social Responsibility (CSR) partner for 2022. Community involvement and social responsibility...
The world of Information Technology is fast-paced and ever-evolving, so at Urban Network we are constantly training our teams to maintain and improve skill levels and improve our knowledge base, to make sure our clients always get an expert service. Continuous Professional Development As part...
Managing your staff’s performance to increase productivity is a multi-faceted task in the modern office. Managers must take into account not just output, but also the quality of work, employee focus and distractions, time management and staff well-being, among other considerations. Google Chrome extensions...
Many businesses use Microsoft or MS Word as part of the Office suite of software. But are you and your staff getting the optimum use from this familiar mainstay of office IT? Word has features that can increase productivity and save time, so making sure...
Cyber Essentials – a reminder As covered in our recent series of blogs on the subject, and as you are no doubt aware, Cyber Essentials is a scheme from the government agency the National Cyber Security Centre (NCSC) that aims to support organisations to protect...
What is Multi-factor Authentication? Multi-factor Authentication (MFA) is a cyber-security method that asks users to provide multiple pieces of information to access accounts, networks, apps or any other secure online resource. Asking for more forms of verification has key benefits for safeguarding against cyber-attacks and...
Over the last two years, the global pandemic has seen massive amounts of business activity taken online, from Zoom meetings to Microsoft Teams, to remote accessing of processes. This can only be a good thing for collaborative working, reducing running costs and sustainability. There has...
There has been a huge industry buzz around the release of Windows 11, the latest incarnation of Microsoft’s operating system and the first new version for six years. Microsoft is calling it “the Windows that brings you closer to what you love.” But what’s different...
After 10 years, Microsoft has announced what is being described as a “substantive’ change to commercial Office365/Microsoft365 plans and pricing. The changes took place in March 2022 The Changes to Microsoft365 pricing The new pricing is part of the New Commerce Experience (NCE) program and will align...
Microsoft Edge is finally upgrading one of its most useful features Tracking down the exact information you’re hunting for on a Microsoft Edge web page could soon be easier than ever thanks to a super-useful upgrade. The web browser has announced it is improving the...
Microsoft Excel is getting a whole lot more customization Microsoft is expanding its spreadsheet software with the addition of a new API which will allow developers to create their own custom data types in Excel. Countless solutions have been built in Excel using just text...
We’ve made it! We have discussed four of the five controls as required by Cyber Essentials to achieve their accreditation. In the remainder of this article we will explore Patch Management – the last of the five controls that will get you on your way...
We have already covered four of the five controls as required by Cyber Essentials to achieve their accreditation. In the following article we will explore Access Controls, the fourth control in our walkthrough to a successful certification. The aim of Access Controls The objective of...
The Cyber Essentials accreditation has five key controls that need to be implemented and maintained in order to guarantee successful certification. We have explored two of the five controls already (Firewalls and a Secure Configuration) and will now delve deeply into the third – Malware...
Microsoft 365 will tell your boss if you’re misbehaving online Microsoft is working on a couple of updates for its productivity suite that will help businesses keep closer tabs on the ways their employees are using the web. As per a new entry in the...
Microsoft Teams to get faster and more relevant search results Earlier this year, Microsoft announced that its Teams desktop app is getting a new search results experience that should provide more relevant and faster results. Today, the company shared a bit more information about the...
As we have explored, the Cyber Essentials accreditation has five key controls that need implementing and maintaining to a high standard to make a successful certification possible. We have already looked at Firewalls and the role they play in your cyber security and the quest...
As we explained previously, the Cyber Essentials accreditation has five key controls that need implementing and maintaining to a high standard to make a successful certification possible. This article is all you need to know about the first, Firewalls. Firewalls are one of the five...
The modern world of work is full of cyber security vulnerabilities, so it is essential that you do everything in your power to ensure the prolonged security of your systems, systems that contain your clients’ sensitive data. That is where Cyber Essentials comes in. Cyber...
Microsoft launches Surface Pro 8, Laptop Studio, and Duo 2 phone Windows 11 maker unveils hybrid PC products and accessibility kit for people with disabilities Microsoft Surface Go 3, Surface Duo, Surface Pro X, Surface Pro 8 and Surface Laptop Studio Microsoft has announced a...
Price change for Microsoft 365 Today we are announcing changes to our commercial pricing for Microsoft 365—the first substantive pricing update since we launched Office 365 a decade ago. This updated pricing reflects the increased value we have delivered to our customers over the past...
In the previous blog in the series we explored the power that technology holds in our lives in the modern world, and how our reliance on it is only going to grow as time goes on, more and more employers are becoming aware of what...
Our lives in the modern world revolve around technology – everything we do is influenced by it from the moment we wake up to the time we go to sleep. We are entirely reliant upon technology – that is, after all, what allows our lives...
Microsoft Teams is dropping support for iOS 13 and lower in October Microsoft is preparing to drop support for its Teams mobile app on older versions of iOS in October of this year. The Redmond giant has announced via Microsoft 365 Admin Center that the...
Windows 365 release date, pricing, features and everything else you need to know Microsoft has finally unveiled Windows 365, its new PC-as-a-service offering that allows users to stream a Windows desktop to any of their devices and from any location. Billed as “a new way...
How to Quickly Clean Up Your Microsoft Outlook Inbox We see all sorts of advice and methods for tidying up our inboxes, from using search folders to sorting and prioritizing. But for a super quick cleanup of your inbox, check out the built-in cleaning tools...
BT and Microsoft announce strategic partnership BT and Microsoft today announced a new strategic partnership to accelerate innovation across enterprise voice, cyber security and industry-focused services in sectors from digital manufacturing to health, setting businesses in the UK and around the world back to growth....
Microsoft offers more detail on auto-delete of Microsoft Teams meeting recordings We recently reported that Microsoft is planning to offer a feature where Microsoft Teams recordings will be automatically deleted after a set period unless other action is taken, a good companion to Microsoft Team’s...
As we have explored in our previous article, technology is the driving force of our lives, and this is the case for most around the world – especially in the world of work. Recent advancements have increased our reliance on technology considerably more than has...
Technology, the lynchpin of our lives in the modern world – its presence in our lives is more important now than it has ever been before. Over recent years advancements in technology have been enormous – a lot of these advancements have made a remote...
Windows 11 is putting Microsoft Teams front and centre The latest tease of Windows 11 has suggested that Microsoft Teams will play an even more prominent role than expected in the new software platform. The new build is set to integrate the Microsoft Teams chat...
Microsoft Teams on mobile is finally getting this key feature Using Microsoft Teams on your smartphone could be about to get a lot more useful thanks to the latest update to the software. Microsoft has revealed its users will be able to access apps for...
Microsoft Teams is getting its own music mode and new meeting controls Microsoft is working on a new feature called “Music Mode” for Microsoft Teams that will improve the quality and accuracy of audio on desktop platforms. Additionally, Microsoft is also working on new meeting...
Has Microsoft Teams presented an analytics gap? Nearly a year on from the first UK lockdown and a mass move to working remotely, unified communications and collaboration technology has accelerated at a rapid rate – and shows no signs of slowing down. Nationwide workforces are,...
In our previous article we explored what Single Sign On (SSO) is, how it can benefit your business, and how it can improve the security of your organisation. In this article we will explore how SSO integrates with Microsoft 365 and how together they can...
The current digital landscape has developed at an alarming rate over recent years, and it has also felt as though terms such as ‘cyber threat’ and ‘cyber criminal’ are now common place in our work environment. Due to this rapid development, the strain on in-house...
What’s New in Teams Displays? Microsoft Teams is constantly introducing new features and functionalities for today’s collaborative teams. This includes new functionality not just for messaging, video chat, and calling, but also for Teams peripherals and meeting experiences too. In June 2021, Microsoft revealed a...
Microsoft Teams makes Together mode available for all meeting sizes Microsoft is expanding the availability of its Together mode feature in Teams meetings. As spotted by Microsoft MVP Amanda Sterner, the company is rolling out a new update that will make Together mode available for...
Microsoft Teams’ activity feed now integrated with Power BI Microsoft Teams logo with shapes around it in the various colors of the Teams logo Last month, Microsoft introduced a bunch of new features for Teams, including end-to-end encryption, Windows 10 native notifications, and more. With...
Microsoft Teams personal and work/school can now run side-by-side People using Microsoft Teams on their PC can now have a personal and work/school account open at the same time. Previously, you’d have to toggle between accounts. The functionality makes it much easier to communicate through...
Microsoft Teams Mobile Apps Get Overdue Updates Microsoft has fired out some updates to its Teams iOS and Android apps which make them far more useful for workers on the go. The Microsoft Teams app for Android and iOS have just received a host of...
7 New Features in Windows 11 Windows 11 is finally official after Microsoft’s big splashy Livestream. In case you missed it, Windows 11 features a completely redesigned UI, new aesthetics, Auto HDR for games, Android Apps, and much more. There’s plenty to get to know...
Microsoft Teams is finally solving one of its biggest issues New Microsoft Teams chat bubbles looks to keep you connected Sending messages using Microsoft Teams should be more effective than ever thanks to a new update coming to the platform. The video conferencing service has...
Vulnerability in Microsoft Teams granted attackers access to emails, messages, and personal files A vulnerability in Microsoft Teams could allow a malicious actor to steal sensitive data and access a victim’s communications, researchers have warned A vulnerability in Microsoft Teams could allow a malicious actor...
As we covered in our previous blog, the advancements in technology in the modern age have been enormous – they have revolutionised the way we work and changed the way we go about our daily activities. We established that moving with the times and getting...
The advancements in technology over the years has dramatically changed – and, most importantly, improved – the way we go about our daily activities in the workplace. Moving with the times is essential when it comes to technology; the landscape is ever-evolving and offering new,...
Microsoft has finally hinted toward a much-needed update to its Teams software. As revealed, Microsoft Teams will introduce end-to-end encryption to VoIP calls in July 2021. This feature will supposedly give more control to the admins to encrypt sensitive communications. Microsoft Teams End-to-End Encryption...
Microsoft Office for Android finally gets a dark mode Microsoft is finally adding a dark mode to its Office app for Android. While the Office app has been available on iOS and Android for more than a year, only the iOS version has included built-in...
You might want to ditch Chrome after seeing this update from Microsoft CHROME may remain the most popular browser on the planet but a big update from Microsoft might make you consider its Edge alternative. Google’s Chrome still reigns supreme when it comes to the...
Microsoft Teams now brings family and friends together to call, chat, and make plans For much of 2020 and 2021, people have endured missing their friends and loved ones. Yet while physical distance has separated us, we have also rediscovered the power and importance...
Microsoft Office 365 is getting a handy upgrade that will streamline your workflow Office apps will soon display a list of recommended files as a set of cards Keeping track of your files in Microsoft Office 365 is about to get a whole lot easier...
3 Windows settings that you can reset to work more efficiently in Microsoft 365 You might be surprised to learn that some Windows settings can be changed to your advantage as a Microsoft 365 user. Learn how to work more efficiently by setting them up...
Employers should prepare for ongoing working from home, experts warn Organisations told they can ‘no longer exclusively’ make all the decisions about how their staff work Businesses have been told to prepare for ongoing disruption to working patterns as government advisers have reportedly warned the...
Nearly all Microsoft 365 customers have suffered email data breaches 85% of Microsoft 365 business customers affected Using Microsoft 365, the software giant’s cloud-based communications and collaboration platform, could be a security liability for many organizations, a new report from Egress seems to suggest. The...
Browser wars: Microsoft Edge is showing the first signs of weakness Microsoft Edge Microsoft Edge, the company’s flagship web browser, has enjoyed rapid growth since it went live last year, but new figures suggest the service may have reached an abrupt plateau. According to...
Adobe Flash: Microsoft lays out plans to remove it from Windows 10 PCs for good Microsoft is preparing to issue two more Windows 10 updates in June and July that will eliminate unsupported Adobe Flash Player from Windows PCs for good. The update KB4577586 called...
Do you have applications that are essential to the way you and your team work but have become outdated? Has the pandemic opened your eyes to the potential of having an entirely remote working team? Have you questioned whether you still need your staff work...
Why organisations must learn from remote working impact James Pomeroy, Director of Quality, Health, Environment and Safety at Lloyd’s Register, explains how results from the global safety assurance specialists’ latest report shines a light on the true impact working from home has had on staff...
How to Enable Transcription in Microsoft Teams Microsoft Teams is the go-to solution for collaboration in many hybrid work environments today. More than just a meetings tool, Teams acts as a hub of productivity features intended to help staff more effectively together. Part of what...
Microsoft Teams looks set to be part of working life for years to come The past year has introduced many of us to online conferencing platforms such as Microsoft Teams, but the latest releases from its parent company seem to suggest that video calls are...
Microsoft Announces Visual Studio 2022 Microsoft said today that it will release the first public preview of Visual Studio 2022 this summer ahead of an expected late 2021 release. And it looks like a major refresh. “The next major release of Visual Studio will be...
Moving analytics to the cloud requires new approaches, skills, and architectures compared with analysis done in-house the traditional way. Like so many other IT functions, data analytics is moving to the cloud. And as with other cloud-based endeavors, this presents both opportunities and challenges. One...
As we have explored previously in the blog series, your Microsoft 365 account being breached could have potentially catastrophic consequences to your business, we explored some security measures that can prevent this from happening, and how to implement those measures in your organisation. In the...
Now that we know smaller businesses are not immune to the threats that cyber criminals pose, it is essential that you use the resources available to defend yourself to the best of your ability – especially on the usually smaller budget in comparison to larger...
Cyber security should be at the forefront of concerns for all business owners / managers, with Covid-19 reaping havoc worldwide over the last year – the need for good cyber security is essential. Many do not understand the seriousness of not having adequate security measures...
The video conferencing game could be hotting up even more after Microsoft Teams revealed it will be rolling out one of the most useful features from Zoom to its own service. Over the past twelve months, one of the reasons Zoom quickly became a favourite with users around the...
Top features of the easy-to-use collaborative software for businesses Formerly Office 365, Microsoft 365 is a comprehensive tool with multiple applications to aid your business. Office 365 for small businesses has been, and continues as Microsoft 365 to be, a complete service that makes it...
There can be no doubt that the last year has been unprecedented for businesses. The Covid-19 pandemic has caused serious challenges with many companies not even being able to stay open for the majority of the year, and even those that were able to open...
Unless your business is big enough for its own IT department, outsourcing your IT may benefit your day-to-day operations greatly. Without this service, entire departments can become paralyzed, and your business can come to a grinding halt. Despite being particularly at risk of disaster without...
Many businesses are already shifting a great deal of time and attention towards cloud-based technology. If you have been a little slower on the uptake, there are several different reasons why you may need to rethink this particular strategy. Here, we will look at a...
In the previous blogs in the series, we have explored the ways in which cybercriminals attack your systems and some of the fundamentals you need to implement to ensure the best possible cyber security infrastructure for your business. In the last blog of the series,...
In the last blog in the series, we explored cyber security and how it should be at the forefront of concerns within a business, we looked at different methods that cyber-criminals use to attack your systems and learned how damaging they can be. In the...
Cyber security has rapidly become a vital necessity to everyone. Anyone connected to the internet needs a good level of cyber security as much as anyone that owns a home needs a good lock and key. The rapidly increasing technological landscape is partially to blame...
Data breaches cost UK organisations an average of £2.9 million per breach. In 2019, human error accounted for 90% of breaches. Those facts alone are usually enough to convince people security awareness training is important. Usually. Only 1 in 9 businesses (11%) provided cyber security training to non-cyber...
90 per cent of cyber data breaches were caused by user error last year, according to the analysis of data from the UK’s Information Commissioner’s Office (ICO) by the cybersecurity awareness and data analytics company, CybSafe. In 2019, UK organisations reported more cybersecurity breaches to...
A year after Prime Minister Boris Johnson started advising working from home where possible, Alex Dalglish, future workplace consultant at SoftwareONE discusses what we’ve learned about remote working Working from home has become a more common occurrence over the past year, and has bought its...
Due to the impact of COVID-19, the number of people who work remotely has dramatically risen, meaning IT infrastructures and online systems are more relied upon by businesses than ever before. Inevitably, as virtual activity has increased, so has the threat posed by cyber security attacks....
New view switcher feature provides a different outlook on Microsoft Teams Users of Microsoft Teams might be able to get a new outlook on their video conferencing calls thanks to a new feature for the platform. The view switcher tool will allow Microsoft Teams participants to switch between a...
Following a turbulent 2020, the stage is set for 2021 to become a year of growth and recovery. How can manufacturers leverage technology to overcome challenges and embrace opportunity in 2021 and beyond? 2020 was a turbulent year for the UK manufacturing sector. The Covid-19...
These six business technologies can help your company run smoother, gain and retain customers, improve productivity, and even avoid public scandals. When the entire world shut down due to the pandemic, that’s when technology shined really bright, showing its worth. Overnight, the ability to connect...
Cloud technology is not just growing quickly, it’s evolving! Pandemic has nudged many budding startups and big companies to adopt cloud services to ensure business continuity. Top cloud players like AWS, Azure, google cloud are expected to grow bigger by end of 2021 and 60%...
As companies prepare to make remote working permanent, cultural change will play a crucial role in building new, successful work environments. Remote working is nothing new, but as more businesses look towards making it an integral part of how they operate, work as we know...
The ongoing growth of cellular wireless network applications creates new demand for emerging technologies. Fifth-generation (5G) wireless communication includes several network layers that leverage technology such as Open Radio Access Network (Open RAN), network slicing, and cloud edge computing. Within cloud-edges, the broader artificial intelligence...
Microsoft on Monday announced it has started rolling out a guest access feature in Microsoft Teams. The ability to have guests in Teams requires that an organization have a particular subscription, but no separate licensing is needed for the guests. Here’s how it was explained in this “Guest...
BEFORE the Covid-19 pandemic, long-term trends such as the proliferation of new digital technologies, evolving demographics and rising social concerns about inequality and the environment were already changing the way work is done, by whom and where. The global pandemic served as an accelerator and...
Peter says that the cyber-attacks on his company are relentless. “We see tens of different hacking attacks every single week. It is never-ending.” A senior computer network manager for a global financial services company, Peter (who did not want to give his surname, or the...
Drive your business to IT confidence with the Cloud Problem: Organising meetings can be a difficult and inefficient use of time Meetings are an integral work process; they give you a chance to communicate with your employees when not in the midst of a busy...
Drive your business to IT confidence with the Cloud A key ingredient to a successful business is collaboration. Utilising this effectively can improve your day-to-day working, productivity and increase output. Over previous years it has been difficult to collaborate to a high standard unless sitting...
The transition into permanent remote working is inescapable now. Countless articles, morning talk shows and widely-shared social media polls have all indicated this irreversible trajectory. There is simply no recourse to ‘un-ring that bell’. What may have started off as a necessity to adhere to social distancing regulations is...
With the UK’s third lockdown expected to last until at least March, the longer-term challenges of remote working, beyond the practicalities of IT set ups, are starting to show. But remote working doesn’t need to cull creativity. Sharing her thoughts on the subject is Aleksandra...
Scrutinize those SMS messages before you click. A new phishing campaign has been identified that targets PayPal users with fraudulent text messages. The exploit attempts to steal a variety of sensitive user details, in addition to their PayPal credentials. The phishing campaign begins with an SMS message...
Work communication platform could become as integral as an internet browser, says chief Satya Nadella. If 2020 was the year of the video meeting, 2021 could be the year when the apps that went mainstream during the crisis cement their position at the centre of...
If you’re one of the many currently working from home during the Covid-19 pandemic, read through these best practices for remote working, segmented into company-level, team-level and individual-level tips. As the world hunkers down to whether the spread of the novel coronavirus (COVID-19), work is...
Britain’s earliest dinosaur was a nimble omnivore that ran around on two legs, unlike its later relative’s brontosaurus and diplodocus, research suggests. Standing at about the height of a 10-year-old child, and 1.5 metres in length with a long thin tail, Thecodontosaurus antiquus roamed the Earth during...
A look at how remote life has accelerated connected technology Undoubtedly, connected technology is playing a key role in allowing employees to continue working, in spite of the current coronavirus pandemic. Consequentially, the pandemic has also accelerated the development of new technologies across various industries and professions....
Business process automation and how it improves workflow in a customer service department. As we have explained previously, business is predominantly digitised wherever possible for most in the modern world. Technology has grown from something that makes your job slightly easier to a staple of...
Business process Automation and how it improves workflow in an accounts department. As we touched on previously, the workplace has changed dramatically over recent years – it has become heavily digitised. Technology for all its benefits – with its ability to influence growth and the...
Business Process Automation and how it improves workflow in a sales setting. The world in which business is conducted is now heavily digitised and, as much as technology has been a driver for growth and evolution, so too has it brought additional complexity and process...
There’s a false sense of security among the UK workforce, a new report states. There is a “false sense of security” among British employees working remotely, a new report from Fasthosts claims. With remote working becoming the new normal, the majority of the country’s workers...
A new report outlines key areas that could help businesses cut down on emissions. Businesses worldwide could significantly reduce the emission of greenhouse gases through the use of state-of-the-art technology. This is according to a new report from the Royal Society, which claims that advanced tech could...
The Covid-19 pandemic and the subsequent global lockdown have forced many businesses to shut down, but the number would have been even greater if it weren’t for cloud technology and digital transformation. A report from the Cloud Industry Forum (CIF) claims two thirds of businesses sped...
A significant minority of businesses (31 percent) don’t have proper policies in place which would enable employees to work remotely and in a more agile way. This is according to a new report from Sigma, a UX design and development agency. The company uncovered the roadblock...
Digital transformation lets the boldest banks reimagine themselves – and Temenos is powering the changemakers by enabling customer-centric services and lasting relationships. The banking sector has come a long way since the global financial crisis. Faced with an existential moment, banks regained trust and have...
Cloud computing will account for an even bigger chunk of enterprise tech spending over the next few years, as businesses decide it’s time to migrate even more applications and services. Spending on public cloud services is expected to grow 18.4% next year, to a total of...
More and more, we see the cloud becoming a popular deployment option among organizations. The mobility and ease of access of the cloud make it one of the most convenient choices. While using the cloud, though, companies may be more susceptible to security threats and...
In the midst of a pandemic that’s led to unprecedented levels of remote working, digital tools to monitor employees in real time are gaining popularity among companies looking for new ways to track employee productivity. At the same time, the trend raises concerns about employee...
Venerable browser Internet Explorer continues to have millions of users worldwide, despite Microsoft actively trying to wean customers off the software, new data has found. The latest figures from NetMarketShare found that 5.57% of all users are still utilising the company’s venerable Internet Explorer browser. Microsoft has been hard...
When it comes to digital transformation, there’s a lot of attention on cloud computing and the implementation of AI and machine learning. But as Ky Nichol points out, automation is also a key consideration: There is no dispute that automation remains an instrumental driver of technology and business decisions, data insight, continuous delivery,...
Identifying security trends via Windows 10 antivirus should be easier than ever Microsoft has unveiled new changes to its Windows 10 antivirus platform designed to give administrators greater insight into the level of vulnerability present in device fleets. Microsoft Defender Advanced Threat Protection (ATP), recently rebranded as Microsoft...
Ways your remote working can be more effective through collaboration Collaboration is one of the most important aspects of remote working, without it, some tasks would simply be unachievable. When individuals work together openly, processes and goals become more aligned, leading the group toward their...
Ways Teams helps communications while remotely working Communication whilst remotely working is very important for keeping the standard of work and goals aligned for all staff. It also provides a small amount of normality allowing for members of the team to converse, regardless of their...
5 Ways your remote working can be more effective Working from home or remote working poses a particular set of challenges, many of which are different from the office setting challenges we face every day. In this series of blogs, we will be exploring some...
FREE Microsoft 365 Subscription from Urban. Fuelled by the current climate, the demand for efficient and productive remote working has never been greater, and the technology tools on which rely, have transitioned from important to absolutely essential overnight. Those platforms and applications that do not...
Urban signs strategic partnership with flagship email security vendor, Mimecast With the changing trend in the way businesses need to work in response to the challenges experienced during 2020, cyberattack attempts have grown by an alarmingly high 75% within the UK¹. Of the increase in...
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
It is now becoming more important than ever to ensure your business is protected and certified against the cyber risks. Cyber Essentials is the government’s flagship programme that helps businesses take structured steps to become cyber secure. Once achieved, Cyber Essentials provides a certification standard...
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
How would you summarise the level of impact COVID-19 has caused to your business? Along with a variety of other pinpoint questions, in the webinar, we discuss the impact that this worldwide pandemic is causing to the MSPs all around the country, including a...
One of the key measures to reduce the spread of Coronavirus COVID-19 is social distancing, which for many organisations means encouraging – or instructing – staff to work from home.
The cumulative volume of coronavirus-related email lures and other threats is the largest collection of attack types exploiting a single theme for years, possibly ever. The total volume of phishing emails and other security threats relating to the Covid-19 coronavirus now represents the largest...
Organisations in the UK and Netherlands are more exposed to high-risk vulnerabilities than any others in Europe, with misconfiguration a major challenge, according to new data from Outpost24. The security provider analysed vulnerability data collected from over two million assets across 10 markets, over a 12-month...
Security experts say a spike in email scams linked to coronavirus is the worst they have seen in years. Cyber-criminals are targeting individuals as well as industries, including aerospace, transport, manufacturing, hospitality, healthcare and insurance. Phishing emails written in English, French, Italian, Japanese, and...
The email addresses and travel details of about 10,000 people who used free wi-fi at UK railway stations have been exposed online. Network Rail and the service provider C3UK confirmed the incident three days after being contacted by BBC News about the matter.
(Image credit: GettyImages) A Virgin Media database containing the personal details of 900,000 people was left unsecured and accessible online for 10 months, the company has admitted. The information was accessed “on at least one occasion” by an unknown user. The database, which was for...
(Image credit: Shutterstock) Hackers employed a clever trick to get users to enable macros in a malicious Word document. The cybercriminals behind a recent phishing campaign used a fake Norton LifeLock document in order to trick victims into installing a remote access trojan (RAT) on their systems....
(Image credit: Shutterstock.com / Tharnapoom Voranavin) Employee and user data leaked due to unsecured server. Sporting company Decathlon has suffered a massive data breach exposing records of over 123 million users and employees. According to researchers at vpnMentor, more than 9GB of data was leaked from...
A new variant of the notorious Emotet Windows malware is able to spread wirelessly by brute-forcing Wi-Fi network passwords and scanning for shared drives to infect. The wormification of the trojan attack was detected by researchers at Binary Defense, who this month reported that the...
A new variant of the notorious Emotet Windows malware is able to spread wirelessly by brute-forcing Wi-Fi network passwords and scanning for shared drives to infect. The wormification of the trojan attack was detected by researchers at Binary Defense, who this month reported that the...
Software nasties targeted at MacOS are on the increase faster than ones for Windows, according to antivirus biz Malwarebytes. Malicious software targeting users of Apple Macs has leapt over the last year, the security outfit said in its latest State of Malware report. Describing this...
Prolific malware turned botnet shows no signs of slowing down as campaigns are launched against financial institutions in the US and UK. A notorious malware campaign is targeting banks and financial institutions in the US and the UK with cyberattacks that are not only destructive in their...
The desktop platform of WhatsApp has more than 1.5 billion monthly active users. The flaw affected WhatsApp desktop versions prior to 0.3.9309 when paired with WhatsApp for iPhone versions prior to 2.20.10. Researchers have reported a vulnerability in WhatsApp desktop client for iPhones which...
Remember the recent payment card breach at Wawa convenience stores? If you’re among those millions of customers who shopped at any of 850 Wawa stores last year but haven’t yet hotlisted your cards, it’s high time to take immediate action. That’s because hackers have finally...
The popular misconception that Macs don’t get viruses has become a lot less popular in recent years, as Apple devices have weathered their fair share of bugs. But it’s still surprising that the most prolific malware on macOS – by one count, affecting one in ten...
At least 200 people who were cheated out of more than $441,000 in total. To prevent yourself from falling to these traps, visit actionfraud.police.uk to know what to do and when. Recently, scammers impersonating representatives from Amazon were reported calling up Amazon users and offering...
According to the Google security team, the wave of fraudulent transactions began earlier this month. Tech giant Google has confirmed that all commercial extensions have been temporarily suspended from being published or updated in the Chrome Web Store in the wake of a significant...
UK businesses were deluged with cyber-attacks in 2019, with the average firm hit by over half a million attempts to compromise systems, according to new stats from Beaming. The Hastings-based business Internet Service Provider (ISP) extrapolated the findings from data on its own corporate customers across...
WannaCry was “the most ordinary type of hack” in 2019 Despite some security analysts saying the is dead, ransomware continues being one of the most popular and most devastating types of malware out there. A new report by PreciseSecurity.com claims that almost a quarter (23.56...
Let us guide your business to the Fort of Cyber Security! Cyber threats are everywhere… It’s important to understand the current trends in security threats; enabling you to identify your vulnerabilities and better protect your sensitive data. Cyber Security is largely about being aware...
In the digital age, internet connectivity is as vital to our livelihoods as electricity. Despite being in the country’s capital, you might still be suffering from a lack of full fibre broadband, which is holding back the productivity of your business and is ultimately costing you time & money.
We shouldn’t have to sit back and suffer… with the dangerous rate of attacks taking place, why should we not learn lessons from what’s happened and use those lessons to better advance our defences for next time?
In the rise of threats to our valuable & private data, cyber-criminals are forever creating new ways to disrupt and defraud our professional and personal lives. One of the many cyber threats that has seen a sharp increase in activity within recent years is Ransomware.
After recently celebrating their 9th year in business, HallidayMarx enjoyed some exciting news that their head office was moving to Lime Street in London. As a long-term valued client to Urban Network, we were proudly on-hand to deliver a seamless transition across all things technology...
Your details might be all over the Dark Web… what is it? Around 3% of the internet cordoned off typically for illegal activity. Identified as the ‘Dark Web’, untraceable and difficult to access, it is therefore a prime location for the shared activities between criminals of all kinds.
Thieves are stealing from you… but, no longer are they climbing out of the bedroom window with your television. Today’s cyber criminals want to get access to your valuable & sensitive data, and with some slightly more sophisticated tools at their disposal...
Thieves are stealing from you… but, no longer are they climbing out of the bedroom window with your television. Today’s cyber criminals want to get access to your valuable & sensitive data, and with some slightly more sophisticated tools at their disposal...
On January 14th 2020 Microsoft will end extended support for the Windows 7 Operating System. This is known in tech terms as end-of-life for the software. So, what does this mean and how do you prepare for Windows 7 End of Life?
Disaster recovery and business continuity planning should be considered a critical aspect of running a business. These 7 key principles of Business Continuity will help you get started in the right direction when crafting an effective business continuity plan. 1. Get employees involved Business Continuity...
Why backup and data protection is critical for a business? It is important to understand why backup is critical for a business. Today’s businesses are creating more data than ever and you need a robust backup and data protection for your business sensitive data. Successful...
Why do you need an IT Security Checklist? According to the Government’s Cyber Security Breaches Survey 2017: 46% of all UK businesses identified a cyber security breach or attack in the last 12 months 6 in 10 of those who identified breaches also say the...
This blog outlines how to set up email redirect in Outlook and Outlook Web App (OWA) You can use Outlook Inbox Rules to redirect any messages you received that match conditions specified in the Rule to another email account. There are two methods to set...
This blog outlines how to set up Outlook auto forward, including Outlook Web App. You can use Outlook Inbox Rules to forward any messages you received that match conditions specified in the Rule to another email account. There are two methods to set up an...
There are two ways to set up an email account on iOS. This blog will show you step by step how to set up automatically and manually your email account on iPhone, iPad. I. Set up your email account on iOS automatically 1. Go to...
There are two methods to set up an Outlook Out of Office (Automatic Replies) when using Microsoft’s Office 365. You can use the local Outlook application or the Outlook Web App via a browser. This blog will show you step by step how to set...
This month is a special month for Urban Network: our 15th anniversary! In 2003, our founders Perry and Stuart quit their jobs and embarked on a journey with a vision of becoming a leading IT provider, providing a unique customer-focused service. Fifteen years later, Urban...
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Imagine if you were hit with a major server failure… There’s no way to predict the future, and Murphy’s Law tells us that anything that can go wrong will go wrong. There are many sources of downtime. Some of the common causes are human error,...
Patch Management is one of the five key technical controls required in the UK Government-backed Cyber Essentials Scheme. Why Patch Management is important? Vulnerabilities or security flaws are common in software and are frequently discovered. Once known, it can quickly be exploited by malicious individuals...
Malware Protection is one of the five key technical controls required in the UK Government-backed Cyber Essentials Scheme. Why Malware Protection is important? An organisation should implement robust malware software on devices that have access to or are accessible from the Internet. Malware, such as...
Access Control is one of the five key technical controls required in the UK Government-backed Cyber Essentials Scheme. Why Access Control is important? This control aims to ensure that only authorised individuals have user accounts and have access and at the appropriate level to reduce...
Secure Configuration is one of the five key technical controls required in the UK Government-backed Cyber Essentials Scheme. Why Secure Configuration is important? A new computer, network devices or installed software cannot be considered secure upon default configurations. Standard or factory settings often use administrator...
Boundary Firewall & Internet Gateway is one of the five key technical controls required in the UK Government-backed Cyber Essentials Scheme. Why Boundary Firewall and Internet Gateway is important? This control applies to every business where employees have access to the Internet. Boundary Firewall and...
Over the past 12 months, we were busy producing useful blog content for our amazing audience of social followers, email subscribers, customers, and customers-to-be. Didn’t have time to read it all? Here are the top 9 most popular posts of 2017. #1 – What General...
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What should business look for in their Outsourced IT Provider? One of the hardest decisions any business needs to make is who their partners will be. This is especially true when it comes to technology partnerships, as they can become integral to everything you do...
The General Data Protection Regulation (GDPR) replaces the Data Protection Act (DPA) in May 2018. It provides a new data protection framework to cover the collection, processing and protection of personal data on EU citizens and will have an impact on all business. Why...
We are proud to announce that Urban Network have achieved the Information Assurance for Small and Medium Enterprises (IASME) Governance Gold standard in addition to our existing Cyber Essentials accreditation. About the IASME Governance standard The IASME Governance standard, based on international best practices and...
Mayday was growing rapidly, nearly double its size and turnover since last year. It soon realised that the existing IT system and infrastructure were not sufficient to keep pace with its growth. They were starting to search for a flexible IT partner who would react...
More than 90% of targeted attacks start with email as cybercriminals look to gain access to your organisation. With sophisticated cyber attacks on the rise, your email security must keep up. Microsoft is continuing to wage on war on phishing attacks and email scam with...
We are delighted to announce that Urban Network have been named B2B Reseller of the Year at the annual Network Group Awards in Brighton. Now in their 7th year with 14 prestigious awards on offer, the Network Group Awards celebrates the best in business and...
Customer at a Glance 21construction Industry Construction Size Over 35 users Website http://www.21construction.co.uk Urban Network Customer Since 2016 Founded in 2012, 21construction provides high quality fit out and refurbishment to clients and consultant teams in London and the South East of England. They specialise as...
Today there are so many great ways to learn and improve your business; you can read blogs, attend webinars, listen to podcasts and watch videos on YouTube to name a few. So why would you bother with the time and expense of an in-person conference...
We are finalist in the 2017 Network Group Awards! We are delighted to announce that Urban Network have received double nominations in this year’s Network Group Awards in two categories: Business to Business Reseller of the Year and Managed Service Provider of the Year. The...
Windows Vista End of Support is coming next month on April 11, 2017. What “End of support” means for you? Microsoft has provided support for Windows Vista for the past 10 years but after April 11, 2017, Windows Vista customers will no longer receive new...
Read on and you will find more interesting facts about our Managing Director. 1. How long have you been at Urban Network? Since the beginning of Urban time – 14 years 2. Describe your role at Urban Network in one sentence Oversight of the inner...
Customer at a Glance Jackson Stops & Staff Industry Property Management Size Over 150 users across 13 sites Website www.jackson-stops.co.uk Urban Network Customer Since 2005 Jackson-Stops & Staff are specialists in prime residential property with a national network of over 40 offices. Towards the end...
Are you prepared in the event of data loss, natural disaster, cyber-attack, hardware failure or human error? Every business has to prepare for the worst. That’s why we put together this “Ultimate Disaster Recovery Checklist” to help you stay one step ahead of unforeseen dramas....
You may have heard of Moore’s Law which is an observation of the speed in the advancement of computing power. The most simplistic way to describe this is that computing power doubles roughly every year to year and a half. This prediction has pretty much...
Today’s big IT advantages come with major risks. Your networks and systems serve as your silent partner in operations. Should they fail – and when they do, it’s usually without warning – you’re exposed not just to an IT problem, but to a potentially large...
Our Desktop Assistant, Monitoring & Automation tool – Sentinel is getting an upgrade, new code that allows us to make use of available technology, improving the services we deliver to our clients. Along with the new Sentinel code comes a new icon for the System...
Urban Network has been announced as the winner of Customer Service Award at the Thames Gateway Business Awards event, which took places in Canary Wharf, hosted by BBC business journalist Declan Curry on October 28, 2016. In the Customer Service Award category, the judges are...
Security breached are costly and rarely a day goes without you seeing a headline about a new data breach. You might wonder how best to keep yourself safe online. One simple advice: reinforcing the basics. Follow these simple steps in the infographic “10 steps for...
A strong password is your first defence against hackers and cyber criminals. This month is Cyber Security Awareness Month, we will share simple tips on how to create secure password to protect yourself online. DO DON’T Create unique passwords that use a combination of words,...
In 2015, we observed an increase of macro-based malware along with the spike in spam volume. The majority of the macro-based attacks often start with spammed messages containing attachments such as Microsoft Word document and Excel files. These messages often use attention-grabbing topics, mostly related...
There are numerous ways to spot a fake email. The list below is not exhaustive but covers most common types of phishing attempts. The message contains poor spelling and grammar Whenever a large company sends out a message on behalf of the company as a...
The World Wide Web is a wonderful thing, never has it been so easy to find information, research your favourite topics or shop from the comfort of your armchair; it’s brilliant. But, it is also a haven for bad software, viruses and spyware (Spyware is...
What is Malvertising? Malvertising, short for malicious online advertising, is a combination that describes the cybercrime of using advertising on websites to proliferate malware. This is now one of the most successful ways that cybercriminals have of spreading bad code, or malware and infecting machines....
In some cases, cybercriminals may have managed to gain access to systems belonging to somebody that you know and trust or potentially they have spoofed their address (sending with the correct email address, but not actually gaining control of the person’s accounts). This could be...
What is Phone Phishing, Voice Phising or Vishing? Phone Phishing or Vishing (short for Voice Phishing) is a rising type of Social Engineering fraud. It is becoming popular as it adds a level of human manipulation into the attack. The scam artist will initiate a...
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What is Spear Phishing? Spear Phishing is a form of Social Engineering. It may be defined as ‘highly targeted phishing aimed at specific individuals or groups within an organisation’. Due to the amount of information that can be found freely with just a little digging...
What is Phishing? Phishing is the most popular form of Social Engineering. Via email mainly, this describes when an email is received that resembles an authentic email sometimes (but not necessarily) even from a genuine sender. These emails are trying to illicit a response that...
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What is Social Engineering? When the term ‘Social Engineering’ is used in the context of cybersecurity, or cybercrime it is a generic term for any attempt to have an end user assist the perpetrator by having them do something. Outside of the cyber realm this...
We are excited and proud to announce that we’ve been selected as finalist in this year’s Thames Gateway Business Awards in the “Customer Service” category. Great customer service is at the core of everything we do and our customer’s experience of our service is paramount...
The reality is that EVERY business and individual are at risk from cybercrime and awareness is perhaps the most important defence against these threats. In this blog, the first installment of our CyberSecurity Blog series, we will be giving you an overview of current cybers...
As many of our clients may know, Urban Network are proactive in helping community and charity as part of our Corporate Social Responsibility. We are proud to be able to support public initiatives in our immediate surrounding area, and to be able to contribute toward...
Slow computers are the bane of most people’s existence and can put anyone in a bad mood. Luckily our tech guys have picked up 9 simple and free tools for you to help keep your computer performance at its best. Getting a message that your...
In the last edition of CompTIA “Spotlight on Success” blog series, our CEO Perry Ashby, a member of CompTIA’s UK Channel Community Executive Council, shares his insight about the impact, cultural changes and positive results of growing talent. CompTIA: What has been the biggest achievement...
We are delighted to announce that Urban Network has obtained the Sophos Managed Service Provider (MSP) Connect accreditations, one of only five companies in the UK currently with this status. With constant emerging threats and the enormous business costs associated with data breaches, it is...
Here at Urban Network, we offer a full range of services, and these include physical cabling within our customers premises, and beyond at larger locations with sprawling estates. We have specialist technicians with years of experience providing high quality certified structured cabling, and CCTV installations....
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Do you know we watch 4000 hours of movies a month? Sort of… Who’s our favourite politician? What Superhero do we think has the worst superpower? What colour makes Butterflies hiccup? None of these questions are answered below… Discover more about the world of Urban...
We are pleased to announce that Perry Ashby, CEO of Urban Network has been elected to CompTIA’s UK Channel Community Executive Council. Urban Network joined CompTIA UK Channel Community in 2014 and has been an active member. Perry was elected by the community members in...
WE MADE IT!! Woohooo! We are excited to announce that Urban Network won Silver Award at the Essex Digital Awards 2016 on April 14 at the Weston Homes Community Stadium, Colchester. The Essex Digital Awards was set up in 2013 to recognise the online achievements...
This April the Urban Network team will head to the annual Sophos Partner Conference and Global Awards ceremony in Cannes on the French Riviera. With Urban Network having selected SOPHOS UTM devices for our Portfolio in 2015, we have achieved great success in providing these...
Your business can’t afford without protection, especially when the threats of downtime is all around you (network outages, human error, disaster, cyber attack, etc.) Traditional backup methods such as tape, disk, and strict NAS devices are no longer sufficient. In fact, leading edge business owners...
We are delighted to announce that Urban Network have been nominated as finalists in this year’s Network Group Awards in the Business to Business Reseller category. The event, to be held at the Hilton Brighton Metropole on the 28th of April is the group’s 6th...
Most companies have decided they need the business agility and want the cost savings that come when moving to the cloud. But with the bewildering amount of contradictory information floating around on the Internet, not many really understand exactly what that means or what it...
On the occasion of the National Apprenticeship Week 2016, Urban Network co-founders Perry and Stuart shared their thoughts on why Urban Network has taken on apprentices and on their positives impact on the business. “We knew that we were going to grow the business, and...
We are very excited and proud to announce that we’ve been selected as finalist in this year’s Essex Digital Awards in the “B2B Website in association with Essex Chambers of Commerce” category. The Essex Digital Awards is the first and only scheme dedicated to recognising...
As a guess, half of your employees love the file server, since it is fast, easy, and centralises all work files in a single location on the network at the main office. The other half of your of employees more than likely hate the file...
Kelvin has been with Urban Network for over a year as a Helpdesk Analyst apprentice. Today, he shares his inspirational thoughts on his decision to choose an apprenticeship with us and how this has opened the door to a career in IT. Why did you...
Love it or hate it, the Cloud is now ever-present in corporate life. It is now commonplace for businesses, big or small to access cloud services in some form or other as part of their day-to-day business operations. It has also been widely documented that...
Virtually every employee today has a smartphone. Many also have tablets, such as iPads and Android devices. Most businesses are underutilising these devices, because they belong to the employee in most cases. Ignoring these Bring Your Own Device (BYOD) devices is a mistake. Your hyper-connected...
At Urban Network, we are extremely proud of our smart and talented people. We will introduce a new blog series where you’ll get an inside peak into what make Urban Network so unique – our team members. We kicked off the series with the most...
London, UK, October 6, 2015 – Urban Network, a London-based Managed Service Provider announced today it has received the CompTIA IT Business Trustmark™, a respected industry credential that signifies its commitment to sound business practices and quality service. “Earning this credential identifies Urban Network as...
Our customer is a London based transformation consultancy, providing business coaching, executive placements, leadership training and workforce assessments to name a few services. Urban Network recently performed a comprehensive project to upgrade legacy Microsoft 2003 server systems for the business to a hybrid cloud storage...
The World’s Biggest Coffee Morning is Macmillan Cancer Support’s biggest fundraising event where they ask people across the UK to hold a coffee morning and raise money for people living with cancer. Last year, Macmillan Cancer Support has raised a record £25 million and funded...
Broadband Connection Vouchers are being delivered by 50 cities across the UK. Each local scheme is designed to meet the needs of their local area and to help local businesses to grow and develop. The Government has extended the Connection Voucher Scheme with £40m of...
Miz is our Helpdesk Analyst apprentice and has been with Urban Network for more than a year. Today, he shares his inspirational thoughts on his decision to choose an Apprenticeship over university and the proudest achievements during his apprenticeship with us. Why did you decide...
London – June 30, 2015 – Urban Network, a London-based IT Managed Service Provider has today announced a new channel partnership with Sophos, a global IT security leader, to deliver Sophos Unified Threat Management (UTM) as its sole UTM solution. This collaboration is allowing Urban...
Make your Mac users more productive with Office 2016 for Mac. Office works great across multiple devices and platforms, and it’s included in your Office 365 subscription. See what’s new and improved since Office 2011 New! Jumpstart your work with one of the thousands of...
Last week, our CEO Perry Ashby attended “It’s a Knock Out!” Summer Fun event at Ardencote Manor Hotel, Warwick. The event, organised every year by the Network Group, the UK’s leading technology community provided a great opportunity for networking, product showcase, and business meeting. Dressed...
After July 14, Microsoft will no longer issue security updates for any version of Windows Server 2003. If you are still running Windows Server 2003 in your datacentre, you need to take steps now to plan and execute a migration strategy to protect your infrastructure....
It’s National Apprenticeship Week, time to celebrate apprenticeships and the positive impact they have on individuals, businesses and the wider economy. At Urban Network, apprenticeships are an important part of our culture which focuses on people. We would like to take the opportunity to say...
Urban Network recently delivered a fully managed WiFi system to one of our clients in the hospitality sector. We delivered free and paid Internet service options to all users within the building. The client now is able to collect information on everyone accessing their WiFi...
The Urbanites are making the world better with a sweater this Friday! Christmas Jumper Day is an annual fundraising campaign in the UK organised by Save the Children, a charity supporting vulnerable children across the world. On Friday December 12, we encouraged the Urban team...
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