The world in which business is conducted is now heavily digitised and, as much as technology has been a driver for growth and evolution, so too has it brought additional complexity and process to the workplace; that which is designed to bring efficiency may inadvertently cost time.
Every component of a business is reliant on various forms of data and that data is stored in a wide variety of applications and databases, each of which serves its own unique purpose.
To bring the digitised world together, business process automation is the technology-enabled answer to the simplification of complex business processes otherwise spread among those individual apps or databases. It has revolutionised the world of work by creating more efficient workflows that would have otherwise been entirely manual processes.
Almost everything we do within our job roles has a process structure – a list of steps which must be followed in turn to ensure tasks are completed accurately. The concept of business process automation is the same; working from an initial trigger action, be that prescheduled or because of a prior human action, a series of pre-scripted events will then take place – removing the need to work through that long list of steps manually. Whether you’re in a sales setting, accounts department or customer service.