[Case Study] 21construction moves to Office 365 Email platform

[Case Study] 21construction moves to Office 365 Email platform

Customer at a Glance





Over 35 users



Urban Network Customer

Since 2016

Founded in 2012, 21construction provides high quality fit out and refurbishment to clients and consultant teams in London and the South East of England. They specialise as main contractor for interior fit out projects as well as high quality building refurbishment work.

21construction is committed to delivering the highest quality technology and productivity tools for their business, and as such, they decided to enhance their email platform capability by migrating to a cloud-based email platform – within Office 365. The solution provided 21construction with several benefits over their existing system in terms of reliability, redundancy, scalability and storage while offering a familiar end user experience making the transition as seamless as possible.

To assist with the migration, 21construction engaged with their technology provider Urban Network, a Microsoft Silver Partner for Cloud Solutions.

Business Challenge

21construction has rapidly grown and soon found that managing various IT partners offering separate and siloed solutions was problematic. They felt unifying systems under a single cloud-based service would be the best way to increase overall efficiency, gain greater control and ensure timely service upgrades.

Moreover, with employees and contractors often working remotely on construction sites with restricted Internet access, the company wanted to improve the reliability of its communications and collaborations.

With access to information from anywhere, our employees save time completing tasks on a job site, which is critical in the construction business. As an organisation, we experience a lot less administration and management work after the email migration to Office 365. The return on investment for us is, in this case, a considerable time saving and improved user experience.

Suzanna Travers

Administration Manager, 21construction

The Solutions

To ensure a smooth migration, Urban Network worked closely with 21construction’s management team, communicating the process of the staged migration from their current Hosted Exchange Service to Microsoft Office 365’s Email platform.

The migration started with an in-depth discovery phase, which led Urban Network to understand all required actions to deliver the project successfully.

Before Office 365 Email platform was deployed to the whole company, Urban Network, with the agreement of 21construction, selected some less critical mailboxes from different departments to pilot Office 365 in a test environment. This approach ensured data integrity and that the new email platform would function in 21construction’s real-world working environment.

After a successful test period, the Urban Network team started the migration process without further disruption to 21construction’s day-to-day operations.

The entire email migration to Office 365 took just one month to complete.

Business Results

By moving to Office 365, 21construction improved the mobility of its construction site workers with access from virtually anywhere to email and data across multiple devices. The company saves time by managing all these systems in one place while having a single point of contact for all their IT systems.

Once the new email platform was up and running, Urban Network also suggested standardising email signatures using another cloud-based solution ‘Exclaimer’. Exclaimer allows 21construction to centrally design and manage email signatures for all staff and ensure that every user has the correct corporate identity in their email from all devices (including smartphones, tablets and Macs).

Free Trial

Sign up for 1 month free trial of Office 365, up to 25 users here

Have A Question?

We can help you move to the Cloud! Contact us and speak with a Cloud Expert who will answer any questions you might have.

Free Network Health Check

Get a Free Network Health Check completely free of charge, and with no obligation attached.

Moving to the cloud – A Case Study

Moving to the cloud – A Case Study

Our customer is a London based transformation consultancy, providing business coaching, executive placements, leadership training and workforce assessments to name a few services. Urban Network recently performed a comprehensive project to upgrade legacy Microsoft 2003 server systems for the business to a hybrid cloud storage file system, Office 365 and on premise solution.

We sat down with Chris, a member of our Professional Services Team to share lessons learned from the journey to the cloud with our client.

What did you feel was the main objective and business outcome to the customer?

To bring the business systems up to a current technology platform, as Windows Server 2003 has now been retired. The customer will then benefit from the additional security, support from the provider for the O/S and speed of a new system. The e-mail platform will also be supported and will benefit from the newer features of Office 365 Exchange versioning with improved webmail, larger storage and greater functionality for sharing information. The Office 365 system is native high availability redundant and cutting edge, which is a great for SMB. The cloud file system in the same way gives great access from anywhere to all the customer’s files, while also protecting the data with versioning.

What were the main considerations when planning the project?

The main drivers were to achieve high availability, with a swift smooth transition to the new systems. I used cut-over tools and processes for the 365 migration to ensure minimal downtime for e-mail. The deployment of new file systems was also delivered with this in mind.

What did we do that was of particular benefit to our customer?

Using the Microsoft developed tools and strategies for migration, we achieved the goals we set out for smooth migration.

How could you improve how the project went?

The customer was happy, and so I was happy with everything that I did on this job. I am always looking to improve though, and I feel I could have moved some resources over while awaiting transfers of data. On my next project I will plan to streamline moving devices like printers in the dead time.

Post migration, how do you feel our customer’s technology sits now?

The technology now is much better than they had before the project. If there are any changes to the way they work now, they can scale up and down quickly and easily and they can work much more effectively from wherever they are. Added to this they now have a modern secure setup for the entire business needs.

What do you see on the Horizon for customer’s technology?

They are now very well setup or anything that comes up in the future. I feel that they may develop some of the areas of Office 365 that currently they are not using. They have SharePoint with Office 365, and additional online collaborative data storage that will allow them to work much more effectively for instance.

Find out how we can empower your business and guide you towards the cloud here

Managed Wifi Case Study

Managed Wifi Case Study

Urban Network recently delivered a fully managed WiFi system to one of our clients in the hospitality sector. We delivered free and paid Internet service options to all users within the building. The client now is able to collect information on everyone accessing their WiFi service, enabling them to market additional services and events to users that they previously had no knowledge of.