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After recently celebrating their 9th year in business, HallidayMarx enjoyed some exciting news that their head office was moving to Lime Street in London. As a long-term valued client to Urban Network, we were proudly on-hand to deliver a seamless transition across all things technology during this critical time. 

The business opted to move away from a serviced office environment and enhance their identity and growth opportunities by taking a traditional leased office space. 

With this move, the business naturally needed to build their own networking infrastructure from the ground-up to support their operations.

Urban Network delivered HallidayMarx with a stress-free IT & communications transition to their new head office. From bare-office space upwards, we catered for the need of a fast, reliable & secure network infrastructure, on which we built the IT and telecommunications services. All in place and ready for the team to relocate and get back working.

Our engineers were on-hand to support the physical office equipment move and ensure the team were swiftly back up and running with access to all of their IT and communications services.

Mayday was growing rapidly, nearly double its size and turnover since last year. It soon realised that the existing IT system and infrastructure were not sufficient to keep pace with its growth. They were starting to search for a flexible IT partner who would react quickly and have the capacity to adapt and scale its service to support Mayday’s business operations. They were recommended to Urban Network, the award winning Outsourced IT Solution Provider.

The on-boarding process started with the Urban Network team assessing Mayday’s current IT environment and performing a GAP analysis of the entire organisation. The resulting report gives an exact status of the infrastructure in place, the strengths and weaknesses within it.

The strategy of exploring Mayday’s IT infrastructure is invaluable in assessing if the current business tools and process are fit for purpose and have the capacity to allow growth and profitability for the future.

• IT Support – Mayday’ previous IT partner had been providing services to the business for the past few years, unfortunately in recent months there was a decline in service level and an increase ticket requests with limited support. The company were looking for a provider who could deliver swift responses, and support the resident IT team responsible for providing the admin and maintenance of the IT infrastructure, as well as day-to-day first line support for all the staff during office hours. In addition, Mayday required support 24x7x365 to match their own operating hours.

• Backup & Business Continuity – Due to the always available needs of the business, downtime would have a massive negative impact on the lives of the businesses customers. As a result, it is essential that the access to Mayday services is uninterrupted, hence the need of robust backup and disaster recovery solutions to ensure the business continuity plan could be carried out efficiently.

• Security & Compliance – As a business in a highly-regulated industry, Mayday need to protect their client data with an enterprise-level solution that not only meets the most challenging compliance policy but also delivers high levels of protection from modern cyber threats and breaches.

The improved efficiency throughout the business is a key result for Mayday Assistance. The IT support is now proactive rather than reactive thanks to 24x7x365 monitoring & alerting and unlimited remote telephone and email support.

Mayday is now able to rely on:

• Business Intelligence on all aspects of the IT environment

• Combination of ‘best of breed’ vendors delivering Enterprise security, fully managed to the endpoint Web with web browsing control

• Increase business efficiency by aligning IT to business objectives

• Automation of major software vendor security updates to ensure compliance where needed

• Access to IT expertise and the advantages of the latest technologies on-demand

• Regular IT reviews and consultation

Mayday was growing rapidly, nearly double its size and turnover since last year. It soon realised that the existing IT system and infrastructure were not sufficient to keep pace with its growth. They were starting to search for a flexible IT partner who would react quickly and have the capacity to adapt and scale its service to support Mayday’s business operations. They were recommended to Urban Network, the award winning Outsourced IT Solution Provider.

Business Challenge

The on-boarding process started with the Urban Network team assessing Mayday’s current IT environment and performing a GAP analysis of the entire organisation. The resulting report gives an exact status of the infrastructure in place, the strengths and weaknesses within it.

The strategy of exploring Mayday’s IT infrastructure is invaluable in assessing if the current business tools and process are fit for purpose and have the capacity to allow growth and profitability for the future.

• IT Support – Mayday’ previous IT partner had been providing services to the business for the past few years, unfortunately in recent months there was a decline in service level and an increase ticket requests with limited support. The company were looking for a provider who could deliver swift responses, and support the resident IT team responsible for providing the admin and maintenance of the IT infrastructure, as well as day-to-day first line support for all the staff during office hours. In addition, Mayday required support 24x7x365 to match their own operating hours.

• Backup & Business Continuity – Due to the always available needs of the business, downtime would have a massive negative impact on the lives of the businesses customers. As a result, it is essential that the access to Mayday services is uninterrupted, hence the need of robust backup and disaster recovery solutions to ensure the business continuity plan could be carried out efficiently.

• Security & Compliance – As a business in a highly-regulated industry, Mayday need to protect their client data with an enterprise-level solution that not only meets the most challenging compliance policy but also delivers high levels of protection from modern cyber threats and breaches.

Business Results

The improved efficiency throughout the business is a key result for Mayday Assistance. The IT support is now proactive rather than reactive thanks to 24x7x365 monitoring & alerting and unlimited remote telephone and email support.

Mayday is now able to rely on:

• Business Intelligence on all aspects of the IT environment

• Combination of ‘best of breed’ vendors delivering Enterprise security, fully managed to the endpoint Web with web browsing control

• Increase business efficiency by aligning IT to business objectives

• Automation of major software vendor security updates to ensure compliance where needed

• Access to IT expertise and the advantages of the latest technologies on-demand

• Regular IT reviews and consultation