IT Support for London Businesses

Urban Network were born as a business-to-business IT provider in 2003, never diluting our service by delivering retail or residential services and focussing solely on the needs of the SME market. A managed service provider for over 23-years, our knowledge and expertise have helped London-based businesses succeed.

We believe that ultimately your IT systems exist to deliver a capability to your staff. It’s the staff, and what they can do using the systems that create value for your business. Our goal is to be the single point of contact for your people, engage with them and communicate regularly to help them understand and exploit the IT capabilities you give them. We leverage technology to your advantage, aligning your business goals with the most suitable IT solutions to achieve them. Whatever your challenge, you can move forward with confidence.

Urban have consistently been voted as one of the Top 50 IT Companies within the UK and were awared MSP of the Year in 2026 by the largest IT community in the UK, our founders are incredibly active within the IT community working hard towards improving the standards across the IT industry and to ensure the service levels every client receives meets an appropriate minimum standard from accredited people. Urban understands what good looks like when providing such a valuable service to our clients and we strive to exceed this standard every day

Our aim is to act as an in-house IT support department as much as possible and to cover all areas of your environment. We provide one comprehensive core IT Support service that is best broken down into day-to-day support, proactive maintenance, operational and strategic management.

We will support your London-based business with unlimited access to our engineering team from 8.00am to 6.00pm. Monday to Friday, ensuring we are there when you need us throughout your full working day. We also remove the administrative burden of new employee starters and leavers through a bespoke client portal tailored for your business. When your new starter joins your business, all they need to do is log on, everything will be ready for them. We can also provide full procurement for new hardware and software and manage the entire installation for you.

From a proactive perspective, we will keep all your devices we have under management up to date to ensure that your team are productive, and the device is secure. We even include a baseline anti-virus tool and additional web security agent provided by Cisco, one of the largest security firms in the world. Our remote management tools enable us to monitor all computers and servers and alert us ahead of time of any potential issues, allowing us to act before you become aware. You will receive regular weekly and monthly reporting on all device health and service desk activity to keep you informed on how your employees are engaging with us. Your named account manager will conduct proactive reviews with you of all service tickets every 30 or 60-days to help identify any trends or recurring issues and agree what actions can be taken to prevent them in the future. Everything is tracked to ensure that your business continually prospers through the use of technology.

Finally, we bring all of this together and perform the role of your IT Director and review all aspects of your IT environment with you every 90-days. We provide you access to our online system that collates all data points and signals from your business and distils this down to actionable insights about your technology. This report then forms your bespoke interactive roadmap for the future, tracking progress and agreeing next steps.

Although Urban are a 24/7 business and offer IT support coverage 24-hours a day, 7 days a week (Yes, even on Christmas Day!), it is not a service we offer as standard. The reality is that although most organisations feel that they need this level of cover, especially as we now operate in a hybrid world, it is rarely used, and so to keep our costs low we only offer this coverage as an optional feature.

New installations, PC Builds or projects are not included and will be scoped and priced separately to any day-to-day support that is needed. We do include setting up new starters within your business or removing leavers as standard though.

In the same vein, we don’t include site visits as standard within our service. We are more than happy to come to the site if needed but we just charge separately per hour for this. Once again, think about how often an engineer actually needs to come to the office—it is very rare, our own stats show we resolve over 95% of all requests remotely. The need for this has massively reduced, so why pay for a service you’re not going to use? We can add it on if you really want it, but let’s really review how likely it is first.

We have been a Microsoft partner over 20-years and so we can provide Microsoft 365 licenses to you, and many other services such as Internet, VoIP phones, managed printing and many cyber security services as additional and chargeable services.

The thinking that you should have a single provider to manage all of your IT requirements is a sound one, which is why Urban Network supply and manage a host of other services, including Internet connectivity, VoIP phones, managed printing, application development, data backup & disaster recovery and many cyber security services.

Urban Network are Cyber Essentials Plus accredited and have been a certification body for the UK Government’s body, IASME since its inception in 2014. We are authorised, accredited and knowledgeable on what London businesses need to protect themselves from today’s cyber risk. We believe that any IT company should be highly accredited themselves before you should trust them to give you advice about how to secure someone else’s business.

Urban “walk the talk” in this arena and your IT company should too.

In today’s interconnected economy, your ability to trade is no longer defined solely by the quality of your products or services, it’s increasingly determined by your compliance posture. Across the UK and globally, organisations are tightening supply chain requirements, placing greater emphasis on cybersecurity, data protection, and operational resilience.

For many businesses, particularly SMEs, this shift represents both a challenge and a critical opportunity.

At Urban Network, we understand that navigating compliance requirements can feel complex and resource-intensive, especially without dedicated in-house expertise. That’s where we come in.

We help businesses not only meet these standards but embed them into everyday operations.

Compliance Readiness Assessments
Certification Support & Delivery
Managed Security & Ongoing Compliance
Scalable Solutions for Great Businesses

Urban Network helps you turn compliance from a barrier into a business enabler, your ability to trade, strengthening your reputation, and opening doors to new opportunities.

We charge primarily on a per-user, per month basis, which can change monthly depending on your employee count. This means that it is very easy for you to understand our costs and for you to budget for your costs per employee. By fixing the rate you pay us per month we are completely aligned with your goals, we are financially incentivised to stabilise and improve your technology experience!

Every London business has different technology and needs and so we provide open and transparent pricing each time based on this, to get a bespoke quotation for your business, you can speak to us here