21construction

Business Challenge

21construction has rapidly grown and soon found that managing various IT partners offering separate and siloed solutions was problematic. They felt unifying systems under a single cloud-based service would be the best way to increase overall efficiency, gain greater control and ensure timely service upgrades.

Moreover, with employees and contractors often working remotely on construction sites with restricted Internet access, the company wanted to improve the reliability of its communications and collaborations.

The Solution

To ensure a smooth migration, Urban Network worked closely with 21construction’s management team, communicating the process of the staged migration from their current Hosted Exchange Service to Microsoft Office 365’s Email platform.

The migration started with an in-depth discovery phase, which led Urban Network to understand all required actions to deliver the project successfully.

Before Office 365 Email platform was deployed to the whole company, Urban Network, with the agreement of 21construction, selected some less critical mailboxes from different departments to pilot Office 365 in a test environment. This approach ensured data integrity and that the new email platform would function in 21construction’s real-world working environment.

After a successful test period, the Urban Network team started the migration process without further disruption to 21construction’s day-to-day operations.

The entire email migration to Office 365 took just one month to complete.

Business Results

By moving to Office 365, 21construction improved the mobility of its construction site workers with access from virtually anywhere to email and data across multiple devices. The company saves time by managing all these systems in one place while having a single point of contact for all their IT systems.

Once the new email platform was up and running, Urban Network also suggested standardising email signatures using another cloud-based solution ‘Exclaimer’. Exclaimer allows 21construction to centrally design and manage email signatures for all staff and ensure that every user has the correct corporate identity in their email from all devices (including smartphones, tablets and Macs).