CompTIA Spotlight on Success: Growing Talent and Reaping Rewards

CompTIA Spotlight on Success: Growing Talent and Reaping Rewards

In the last edition of CompTIA “Spotlight on Success” blog series, our CEO Perry Ashby, a member of CompTIA’s UK Channel Community Executive Council, shares his insight about the impact, cultural changes and positive results of growing talent.

CompTIA: What has been the biggest achievement in the last few years?

Perry: We have been very successful in developing a client lifecycle process that ensures we are always communicating with our clients at every level, strategically and operationally, resulting in a significant reduction in attrition within our client base.

CompTIA: Have you invested in any particular areas to facilitate growth?

Perry: One key area for us was ensuring that we had the right talent to support growth, and the skill sets needed to move with the fast pace change in technology. This initiated our development programme of identifying, supporting and training new talent.

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We work very hard to develop a culture and workplace that reflects the passion and talent that we have. We want our employees to feel part of who we are.

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CompTIA: We know you have had success with apprentices – what interested you in going down this route?

Perry: We wanted to feel like we were doing more than a straight forward hire of a new technician, we wanted to offer an opportunity to a young person and give something back. Both my business partner and I benefitted from apprenticeships as part of our journey into business, and speaking personally I found the support, guidance and mentorship invaluable in shaping both my career and life. From the business perspective we knew we would be getting a motivated, mouldable keen young individual who was ready to commit to a career path within our industry. We would be able to shape them to work in the ‘Urban’ way, with our company ethos and ethic underpinning their development.

3 tips on taking on an apprentice

Whatever time you think you need to put aside forthem, double it! But the effort is worth it.

Remember they are young and will need your help in personal development in addition to professional development.

Be prepared before you employ, and be patient.

CompTIA: Do you feel that investing in talent and training is important and why?

Perry: The old saying that “A business is only as good as the people in it” rings true. We work very hard to develop a culture and workplace that reflects the passion and talent that we have. We want employees to feel part of who we are and invested in. Every team member has a roadmap of skills training and personal development created for them as soon as they join, this is reviewed every 3 months via our “Keeping in Touch (KiT)” programme. By investing in the team we have solidified bonds and hopefully have created a wealth of loyal talent to support the business into the future.

CompTIA: Do you think you have seen a positive return on your investment?

Perry: Undoubtedly. Being able to give young people an inspiring start to their chosen career, as was given to us many (many) years ago is return enough, but their enthusiasm and willingness to learn is infectious throughout the business.

Click on the image to read the full interview >>

Urban Network CEO elected to CompTIA UK Channel Executive Council

Urban Network CEO elected to CompTIA UK Channel Executive Council

We are pleased to announce that Perry Ashby, CEO of Urban Network has been elected to CompTIA’s UK Channel Community Executive Council.

Urban Network joined CompTIA UK Channel Community in 2014 and has been an active member. Perry was elected by the community members in recognition of his standing in the industry and the experience he brings to the group.

The goal of CompTIA’s Communities and Councils is to advance the global IT industry and help to shape its future. The councils comprise experts from a range of different IT industries and include thought leaders and consultants as well as representatives from IT vendors and IT service providers.

“We are in the middle of a seismic change in the way that users consume technology, CompTIA are well placed to help influence and guide how our industry reacts and supports this change” said Perry Ashby,“I am honoured to be part of the Executive team, giving voice to our members and helping to advance our industry for the better.”

Estelle Johannes, Director of the Member Communities of CompTIA UK added “Perry has just started being a part of the executive council but he has already made an impact in the community by contributing to blogs, discussions groups and articles. We are privileged to have thought leaders like Perry in the industry that see the value and purpose of the community.”

Click here to meet the CompTIA UK leadership team.

Urban Network earns well-respected CompTIA IT Business Trustmark

Urban Network earns well-respected CompTIA IT Business Trustmark

London, UK, October 6, 2015 – Urban Network, a London-based Managed Service Provider announced today it has received the CompTIA IT Business Trustmark™, a respected industry credential that signifies its commitment to sound business practices and quality service.

“Earning this credential identifies Urban Network as a business that meets or exceeds the best business practices the IT industry has to offer,” said John McGlinchey, vice president, Europe and Middle East, CompTIA.

The CompTIA IT Business Trustmark was developed by CompTIA, the non-profit association for the information technology industry, in collaboration with industry experts and leaders, to identify ICT companies that follow industry best practices related to service agreements, standard operating procedures and systems and tools for delivering services.

To earn the CompTIA IT Business Trustmark, Urban Network was evaluated on a number of aspects of business operations, including a self-review of the policies and procedures of company’s operations, financial management, human resources practices and professional standards procedures.

“Urban Network is thrilled to have earned the CompTIA IT Business Trustmark,” said Perry Ashby, CEO of Urban Network. “Earning this distinction is another example of Urban Network’s commitment to excel in everything we do and to provide the highest-quality service to our customers. We are proud to be recognised as an IT Solution Provider that meets and exceeds the high standards set by our peers and CompTIA. The Trustmark definitely adds value to our business proposition, offers our customers peace of mind knowing that we employ industry best practices and tools.”

Companies that earn the CompTIA IT Business Trustmark have pledged to follow a robust code of practices that meet or exceed industry standard levels of customer service. They’ve also met industry-agreed standards in areas such as data security practices, staff competencies and holding of adequate insurance.

“We are delighted with our membership and Trustmark status with CompTIA, who are one of the most well-known IT trade associations. It is a signal of our commitment to delivering the best service possible, that we achieve industry recognised accreditations for our business practices,” added Stuart Willcocks, Managing Director of Urban Network.

The Trustmark was developed through the CompTIA UK Channel Community, which consists of many of the UK’s leading channel businesses. It was a member-led initiative and its criteria was constructed and validated by members of this collaborative peer group of experienced industry professionals, working alongside CompTIA. Visit CompTIA IT Business Trustmark to learn more.

Urban Network’s CEO Perry Ashby received the IT Business Trustmark at CompTIA EMEA Conference 2015 (October 19-20, 2015 – London)