Urban Network’s Sentinel Monitoring Service is a key part of our approach to supporting our customers IT systems. Our customer’s networks and end points are monitored 24 hours a day, 365 days a year. Using a bespoke series of checks, we keep a bird’s-eye view on IT performance and stability, and in many cases perform real time fixes to problems. When work needs to be performed our helpdesk are alerted and a support ticket automatically raised to investigate and remedy issues.
By monitoring your organisations systems and backup regimens, your business can make informed decisions to maintain a working infrastructure, plan for future requirements or improve existing IT. Our systems can report on utilisation of hardware, and inform you of the systems that are under-resourced, or simply struggling and require investment. In many cases having systems monitoring in place allows your staff to remain working more of the time, saving money and improving productivity. Additionally a catalogue of devices connected to the business can be presented to the organisation, and any legacy, non-conforming or unused end points can be dealt with.
By deploying Urban Network’s Sentinel Monitoring System your network will be in safe hands, empowering your business to succeed.
Server Monitoring & Uptime Availability
Short and long terms issues, including low disk space, processor spikes and memory issues can be detected early by simply knowing the basic performance behaviours of your core network infrastructure. Servers are also subject to and impacted by basic hardware malfunctions, such as faulty power supplies or cooling fans within the server chassis. Sentinel regulates potential points of failure to prevent major outages.
Application Level Monitoring
Sentinel allows you to assess the performance of major applications, such as Email Exchange, to prevent wide scale business disruption by detecting and resolving issues before the user notices, potentially reducing the volume of support requests. You can to configure your own system performance preferences and configure early-warning alerts based on the structure and behaviours of your organisation.
End Point Remote Control
Whether the device is on-site or at an alternative location, Sentinel allows you to remotely access desktops directly rather than relying on variable information provided by staff when faults occur. The secure and rapid access to user desktops even works behind firewalls and NAT and makes system on your network accessible, independent of their locations.
End Point Inventory
Sentinel enables you to perform entire on-demand IT asset audits, providing rapid access to device inventory and descriptions when circumstances call for it, such as; insurance cataloguing; or inventory upgrade planning to identify the ages or versions of devices and software. All reports can be exported and used as asset registers.
Sentinel enables you to develop a patch policy to bring all workstations and servers into compliance and keep up-to-date with the latest important security patches and updates. This will improve system usability and performance by fixing security vulnerability. Reports are performed on all machines that are out of compliance and missing patches can be automatically deployed.
Leading Backup solutions can be fully monitored to confirm if your backups have been successfully completed at their scheduled times. This will ensure that your organisation’s data and systems are completely and quickly recoverable and your business continues to operate in the event of a disaster with minimum downtime.
Looking for more details about a specific service?
Urban Network have helped hundreds of businesses across the UK empowering them to make the most of their IT.
We have a complete and thorough portfolio of solutions to enable your business to make better use of the advantages technology brings to the table. Whether your requirement is for a specific product, or you are just looking to find out a bit more about what we can do, using the menu here you can request more details about any of our services.
All we need are some details to find out a little about you, and we will be in touch.
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What they say…
Very happy with our move to Urban Network. Everyone working with us is very knowledgeable, proactive and helpful, as well as being friendly and polite. After thorough explanation, the well thought out approach to our systems has seen considerable improvement already with minimal disruption to implement. Their response time is excellent. I would certainly recommend them.
Friendly and knowledgeable staff, always keen to help out and go that extra for clients. Professional in their approach in helping find and implement the best solutions.
Urban Network is a professional IT company with wonderful technical personnel, they have been providing service to us for the past 8 years and their response time is very prompt.
I have worked with Urban Network now for 10 years through my role as Operations Director for Jackson-Stops & Staff. In the crowded and confusing marketplace of IT service providers, they stand out without question for their delivery, efficiency and most importantly their clarity of rationale when delivering solutions across multi sites. I would recommend them without hesitation.
Great customer service, knowledgeable and nothing a problem. Very professional in their approach to dealing with any issues. All the team are very helpful. No complaints in the 15 years I have used them.
Urban Network are the most helpful IT company in London! Nothing is ever too much trouble and they always go above and beyond! I would highly recommend them to anyone outsourcing their IT support.
Urban Network have been absolutely essential to my working day. Any problems I have encountered, they have been swift to address. Can't tell you how many times they have saved the day. Professional and friendly people who don't treat me like a complete idiot. I highly recommend this company.
Dan responded today to a request for assistance and was immensely patient and helpful. Another example of the continuing excellent service we receive from Urban Network.
Incredibly professional IT support company. Both knowledgeable and super efficient in their service to us. I highly recommend them.
Urban Network has been a great help to Mirae Asset UK office for a long time. Thanks for your proactive support all the time.
Each and every time I call, the service is always prompt, friendly, and efficient. Absolutely delighted!!
An outstanding service provider who simply do what they say they will do and get it done on budget and on time. No fuss, no complexity and no excuses.
We have known Urban Network for ten years and are still with them. That says it all. They provide a great customer service with friendly people.