Why Work with Us?

An employee’s happiness is important to us.

At Urban Network, you will not only be joining an exciting and supportive team of technical evangelists, you will be part of a company whose philosophy encourages lateral thought, innovative ideas and a passion for all things technology. The breadth of knowledge you can gain by working with our varied client base in a short period of time is incredible, and the fast pace of our market adds excitement to the mix too.

Our commitment to finding the right people and developing their potential as much as possible is absolute. It’s our job to truly invest in our staff, both as employees and as people.

Simply put: As you develop as a person, we will develop as a business. Urban Network are not only looking for the best candidates technically, to be the right person is the almost as important. The team here at Urban Network has a great mix of fantastic people and great team players which all allow us to perform at our peak.

Keep checking our site to see what career opportunities are available.

Company Funded Training & Education

Company Health Insurance

Free Friday Lunches

Regular Team Events

Interested? Come join us!

Urban Network is an established and growing Managed Services and Technical Consulting company located in Wapping, London. Through the use of technical architecture, IT strategy and cutting edge technologies, we provide high-quality ‘business first’ IT services to companies in the SME sector throughout the greater London area. We aim to keep ourselves at the leading edge of IT, and with the combined deployment of Cloud Technology, Physical Platforms and Connectivity we deliver enterprise-grade solutions to our partners. We have a wide and varied customer base, and this gives excellent scope to experience many varied technologies, and rapidly expand skillsets. You will need to able to commute to our offices on a daily basis.

We are looking for Talented Engineers to help us deliver world class technical expertise and services to our clients. Our customers experience is of paramount importance and we want our staff to think likewise, if you have great customer service skills and excel at technical support and problem solving, we would like to talk to you about working with us.

We are not an agency looking to recruit for these positions, you will be speaking directly to Urban Network.

Would agencies kindly not contact us about these roles.

Pre-Sale Engineer

About the role

Responsibilities include:

  • Design IT solutions to meet customer requirements incl. licencing
  • Ability to work to budgets to deliver solutions
  • Provide pre-sale technical resources & present to clients
  • Deploy/Deliver IT solutions for multiple businesses
  • Provide technology roadmaps for both the business & customers
  • Ensure re-useable templated technical solutions are delivered/documented
  • Provide technical leadership to existing Professional Services
  • Troubleshoot & remediate high level technical issues
  • Manage, schedule & document work using internal service desk tools
  • Maintain & Improve Customer Experience

Candidates must have excellent coordination, communication, & problem-solving skills. Be self-motivated, have the ability to handle multiple assignments & have a proven track record in customer service

Skills & Experience

Candidates must possess the following:

  • Minimum 6 years’ experience in IT
  • Must be experienced in outsourced IT or MSP
  • Current IT recognised Professional IT accreditations e.g. Microsoft MCSA, or MCSE
  • Expertise deploying & supporting MS Server & Desktop O/S i.e. Server 2008/2012, Windows 7/8/10
  • Experience designing & supporting Exchange
  • Experience design & deploying & migrating to Office 365
  • Experience with PowerShell & common scripting languages
  • Full understanding of DNS, DHCP, AD & GPO
  • Knowledge of common network protocols, including vLan & routing
  • Ability to design & support Enterprise SAN & HA solutions
  • Experience with Firewalling
  • Exposure to SOPHOS UTM
  • Experience deploying & support RDS & VDI
  • Experience with SharePoint
  • Experience with design & implementation of Azure & other platforms
  • Working knowledge of leading AV & Backup software
  • Good knowledge of Virtualisation (VMware, Hyper-V) including HA & FT
  • Superb Problem Solving
  • Excellent communicator
  • Technical awareness: match resources to technical issues appropriately
  • Commercial awareness
  • Excellent knowledge of IT support tools, techniques, & how IT is used to provide business outcomes.
  • Self-motivated with the ability to work in a fast moving environment

Why Join Urban Network?

Our employee’s happiness is important to us, and we put a lot of effort in to this. Our benefits include:

  • Private Health Insurance
  • Private Dental Insurance
  • Funded training scheme
  • Time allowed for personal development
  • Child care voucher scheme
  • Company eye care scheme
  • Quarterly staff events
  • Friday office takeaways
  • 25 days paid leave
  • Regular review schedule

At Urban Network, you will not only be joining an exciting & supportive team of technical evangelists, you will be part of a company philosophy that encourages lateral thought, innovative ideas & passion for all things technology. We’re committed to finding the right people & developing their potential as much as possible. It’s our job to truly invest in you as both an employee & individual in turn improving Urban Network as a business

Helpdesk Technician 2nd Line

About the role

Responsibilities include:

  • Provide IT support to end users of multiple contracted businesses remotely by phone or remote control
  • Manage customer incidents via Helpdesk Systems
  • Deliver superb customer service at all points through lifespan of support ticket
  • Liaise with 3rd party suppliers to resolve customer issues
  • Maintain technical knowledge base for solutions and processes
  • Setup and configuration of desktop devices for customers
  • Support all aspects of customer’s IT estate including VoIP

Candidates must have excellent coordination, communication, & problem-solving skills. Be self-motivated, have the ability to handle multiple assignments & have a proven track record in customer service.

Skills & Experience

Candidates must possess the following:

  • Minimum 3 years’ experience in IT
  • Must be experienced in outsourced IT or MSP
  • Current industry recognised IT Accreditations e.g. Microsoft MCSA, CompTIA A+
  • Expertise deploying & supporting MS Server & Desktop O/S including Server 2008/2012, Windows 8/10
  • Ability to fully support Apple Desktops
  • Experience supporting Office365 Suite
  • Understanding of DNS, DHCP, AD & GPO
  • Knowledge of network protocols, including vLan & routing
  • Knowledge supporting SharePoint
  • Support exposure to Azure & other Cloud platforms
  • Ability to fully support Virtual Platforms (VMware, Hyper-V)
  • Superb Problem Solving
  • Excellent communicator
  • Commercial awareness
  • Excellent knowledge of IT support tools, techniques, & how technology is used to provide IT services.
  • Self-motivated with the ability to work in a fast moving environment

Why Join Urban Network?

Our employee’s happiness is important to us, and we put a lot of effort in to this. Our benefits include:

  • Private Health Insurance
  • Private Dental Insurance
  • Funded training scheme
  • Time allowed for personal development
  • Child care voucher scheme
  • Company eye care scheme
  • Quarterly staff events
  • Friday office takeaways
  • 25 days paid leave
  • Regular review schedule

At Urban Network, you will not only be joining an exciting & supportive team of technical evangelists, you will be part of a company philosophy that encourages lateral thought, innovative ideas & passion for all things technology. We’re committed to finding the right people & developing their potential as much as possible. It’s our job to truly invest in you as both an employee & individual in turn improving Urban Network as a business

Senior IT Engineer

About the role

Responsibilities include:

  • Design IT solutions to meet customer requirements incl. licencing
  • Ability to work to budgets to deliver solutions
  • Provide pre-sale technical resources & present to clients
  • Deploy/Deliver IT solutions for multiple businesses
  • Provide technology roadmaps for both the business & customers
  • Ensure re-useable templated technical solutions are delivered/documented
  • Provide technical leadership to existing Professional Services
  • Troubleshoot & remediate high level technical issues
  • Manage, schedule & document work using internal service desk tools
  • Maintain & Improve Customer Experience

Candidates must have excellent coordination, communication, & problem-solving skills. Be self-motivated, have the ability to handle multiple assignments & have a proven track record in customer service

Skills & Experience

Candidates must possess the following:

  • Minimum 6 years’ experience in IT
  • Must be experienced in outsourced IT or MSP
  • Current IT recognised Professional IT accreditations e.g. Microsoft MCSA, or MCSE
  • Expertise deploying & supporting MS Server & Desktop O/S i.e. Server 2008/2012, Windows 7/8/10
  • Experience designing & supporting Exchange
  • Experience design & deploying & migrating to Office 365
  • Experience with PowerShell & common scripting languages
  • Full understanding of DNS, DHCP, AD & GPO
  • Knowledge of common network protocols, including vLan & routing
  • Ability to design & support Enterprise SAN & HA solutions
  • Experience with Firewalling
  • Exposure to SOPHOS UTM
  • Experience deploying & support RDS & VDI
  • Experience with SharePoint
  • Experience with design & implementation of Azure & other platforms
  • Working knowledge of leading AV & Backup software
  • Good knowledge of Virtualisation (VMware, Hyper-V) including HA & FT
  • Superb Problem Solving
  • Excellent communicator
  • Technical awareness: match resources to technical issues appropriately
  • Commercial awareness
  • Excellent knowledge of IT support tools, techniques, & how IT is used to provide business outcomes.
  • Self-motivated with the ability to work in a fast moving environment

Why Join Urban Network?

Our employee’s happiness is important to us, and we put a lot of effort in to this. Our benefits include:

  • Private Health Insurance
  • Private Dental Insurance
  • Funded training scheme
  • Time allowed for personal development
  • Child care voucher scheme
  • Company eye care scheme
  • Quarterly staff events
  • Friday office takeaways
  • 25 days paid leave
  • Regular review schedule

At Urban Network, you will not only be joining an exciting & supportive team of technical evangelists, you will be part of a company philosophy that encourages lateral thought, innovative ideas & passion for all things technology. We’re committed to finding the right people & developing their potential as much as possible. It’s our job to truly invest in you as both an employee & individual in turn improving Urban Network as a business

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Urban Life

Come and Meet us at these events

Want to meet us? We want to meet you too! We are attending quite a few IT industry events over the next few months. Come and meet the Urban Network team members at the following trade shows, conferences and exhibitions in 2017. July - Network Group Summer Fun, July...

Meet our Managing Director – Stuart

Read on and you will find more interesting facts about our Managing Director. 1. How long have you been at Urban Network? Since the beginning of Urban time - 14 years 2. Describe your role at Urban Network in one sentence Oversight of the inner workings of the...

Urban Network support local John Scurr Community Centre

As many of our clients may know, Urban Network are proactive in helping community and charity as part of our Corporate Social Responsibility. We are proud to be able to support public initiatives in our immediate surrounding area, and to be able to contribute toward...

CompTIA Spotlight on Success: Growing Talent and Reaping Rewards

In the last edition of CompTIA "Spotlight on Success" blog series, our CEO Perry Ashby, a member of CompTIA's UK Channel Community Executive Council, shares his insight about the impact, cultural changes and positive results of growing talent. CompTIA: What has been...

Get to know our team members – Paul

Here at Urban Network, we offer a full range of services, and these include physical cabling within our customers premises, and beyond at larger locations with sprawling estates. We have specialist technicians with years of experience providing high quality certified...

Network with us

Not only will you get to know us – and vice versa – but you’ll be among the first to hear about the latest career opportunities.